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Hello Doug –
I did receive your sound files, and we agree it doesn’t sound like it should. Therefore, we are sending another Atlas EQ-G head to you. We are also enclosing return shipping labels so it won’t cost you anything to return the apparently defective head which you received. You can use the same packaging to return your noisy head including a small note with your contact information so that proper credit can be issued for the returned head. There will be no charge to you unless your defective mount head is not returned in 30 days. Your new order number is # and it will ship Tuesday.
I apologize for the delay, but we had to close yesterday due to the big mountain fire a few miles away. The ashes were falling like snow here.

Have a very pleasant Memorial Day weekend.

Clear & Dark Skies

Orion Technical Support Group

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WOW! What a pleasant response! It's TRUE about Orion's Customer Service. I am amazed! No hassle, just excellent service! Thank you Orion!

DD

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Orion StarShoot Pro DSI.
EON 120MM, and 80MM F11.4 Guide Scope.
Atlas Mount.
Celestron CPC 800 XLT

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