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My experience with Brunton

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#1 John Jarosz

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Posted 07 August 2004 - 07:52 PM

I just thought I'd share this experience, as it is no longer typical of my experiences with equipment vendors.

I have a Brunton 7x42 Eterna bino, probably about 10-12 years old. I originally bought it for terrestial use and because of their long eye relief. Recently I've tried using it on the sky, and I felt something was wrong, as I couldn't get good sharp images (everything looked double). Researching things, I tried getting local service for collimation. Some no interest, one guy said six weeks.
I had been planning a vacation in Wyoming for some time and it dawned on me that Brunton was located right along my trip path. I contacted them by email about service and they said sure, they could do it while I waited. So I dropped it off in Riverton on a Wednesday afternoon. Rather than wait, I picked it up the following AM. Perfectly collimated, new lens and eyepiece caps, and new eyepiece rubber cups - all for free. I feel that's great customer service - on an older piece of their equipment.
They also had a sign on the street advertising a "Brunton Garage Sale" for Saturday (today). I would have loved to been there for that.
So kudos to Brunton, they're right up there with Gibson guitars.

John :applause:

#2 777Guy

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Posted 10 August 2004 - 12:30 PM

John,
Thanks for sharing that. I have looked through a few Bruntons and was very impressed with their performance. I would like to have a pair for nature viewing but the price is a little steep. Your experience demonstrates excellent customer service and makes them more attractive now, I guess it is true that you get what you pay for! Bythe way, have you had a chance to see how they perform at night since the re-collimation?
Cheers,

#3 John Jarosz

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Posted 10 August 2004 - 12:50 PM

Needless to say I am not a binocular expert. But to my eyes, the collimation after Brunton adjusted it is as good as I can imagine it could be. Stars are pinpoints. No double image at all.

A sidelight: When I took them in I asked for the lady I had been emailing as my contact. A nice lady that could be someone's grandmother comes out and introduces herself. She takes my binoculars, looks thru them at the building across the street for two seconds, and says: "oh yeah, they're out of collimation". Experts come in different shapes, sizes and ages I guess.

John :grin:

#4 KennyJ

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Posted 10 August 2004 - 03:47 PM

I've just spent a whole hour catching up with ALL the posts I missed to this bino forum during a 5 night break.

This is the LAST ( latest ) one I read.

It is also the most uplifting.

Very nice to read about this.

Regards , Kenny.


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