10 replies to this topic

[pedalmasher]

I just purchased a new SkyScout, serial number 131047EN. I installed the software on my netbook running windows 7 starter edition. Every time I attempt to run update, I am either told that the SkyScout is not connected (I have connected it with a couple of the USB ports on the computer) or the maddening message, "The unit must be connected at least once before checking for updates, please turn on the unit and try again." I have done so numerous times with same result. What do I have to do to get what should be a simple operation to work properly?

BTW, my current version is 2.2.9 dated Aug 5th which may or may not be the current version, but even if it is current, unless the problem is solved, I will never be able to update the unit in the future.

Is there any software support for MAC computers?

Thanks

[Don Trinko]

When I updated mine the computer screen said "not connected" I then turned on the skyscout and after several seconds it said "connected" I do remember that at some point the computer software turned off the Skyscout. Don T.

[BoriSpider]

Try this for instructions for 32bit OS: Win7 .

And I don't think SkyScout can be used on 64bit OS.

[pedalmasher]

Interestingly, I finally got the thing recognized through a forced procedure that was suggested to me, but amazingly an update is found, downloaded to my computer and then I am told that the update cannot be read. Having called Celestron, I'm told that my version is the latest which begs the question as to why it finds an update. Oh well, one would think flashing firmware is not rocket science, but I guess one would be wrong.

[DavidD]

Quite the opposite! Flashing firmware IS rocket science, but without any predictability.... ;-)

[pedalmasher]

Apparently so David!

[DavidD]

Especially when the last instruction is, pray you don't fry the device and turn it into a brick!

[pedalmasher]

David - LOL!

[jimbo216]

I got a SkyScout for Christmas. Upon calling Celestron tech support I found out that,

1) The latest version of firmware is 1.30.22 and hasn't been
updated in a long time.

2) The software will NOT work on any 64 bit operating system.

Otherwise, it seems to work fine unless the objects are very
close, such as Orion's belt.

HTH,

Jim

[Phil Wheeler]

I just purchased a new SkyScout, serial number 131047EN. I installed the software on my netbook running windows 7 starter edition. Every time I attempt to run update, I am either told that the SkyScout is not connected (I have connected it with a couple of the USB ports on the computer) or the maddening message, "The unit must be connected at least once before checking for updates, please turn on the unit and try again." I have done so numerous times with same result. What do I have to do to get what should be a simple operation to work properly?

BTW, my current version is 2.2.9 dated Aug 5th which may or may not be the current version, but even if it is current, unless the problem is solved, I will never be able to update the unit in the future.

I doubt there is any support for Macs unless you run Windows with Bootcamp.

As I recall there were usb drivers I downloaded from Celestron and installed on my Dell netbook running Win7 Home Premium. I wonder if you need to install those drivers? Check Device Manager (or whatever it's called in Win7) and make sure you don't have an unknown device with the SS connected.

I did go through the update routine and it ran and said there was no update. My version is 2.2.9 dated Aug 5 2010, also. S/N is 129245EN, earlier than yours -- but I've had it only ten days or so.

[pedalmasher]

Phil, as it turns out my firmware was current and I did install the software on my Mac using VirtualBox (recommended by Celestron). I have not used it since installation in that I am current.