We're sorry Mark had a bad experience.
A few comments for clarification however:
1. We tested the second mount with 54 lbs payload and had less than 3 sec damping time.
2. We suggested three times to the customer using an alternative pier or vibration damping pads to test the vibration damping time. (he did not)
3. We only charged the customer $68.95 for shipping.
4. We accepted the return from dealer after more than 3 months of purchase without a restocking fee.
Here is a recent image using the CEM60 from Jaspal Chadha (from JK Observatory in the UK), using an Altair Astro RC 250TT Scope, QSI 690 CCD and iOptron CEM 60.
You can see more of his astrophotography work on flickr.
1. I don't know how you "tested" my two mounts, but you never replicated my problem, which appeared every time I put either a 10" Meade SCT on it, or an 11" Celestron SCT on it. Every time, regardless of how tight the feckless clutch knobs were made. I offered to drive the mount/scope up to Anacortes to demonstrate my issue, but you weren't interested in a third party looking at the problem. Since you were convinced I didn't have a problem, I had no interest in spending $300 to send the second mount to you, and have you again not find any problem.
2. The wobbling had nothing at all to do with the tripod. I'm not an idiot, and I know what's mount vibration and what's low-frequency wobbling of the RA assembly. The wobble was so bad, I could watch (and hear) the RA assembly act like a pendulum. I have video, showing no motion by the head, and lots of motion on the RA assembly. This had nothing to do with the feeble tripod (which you specify for that mount, by the way, and on which I had spent a bunch of money making it reasonably stiff). Maybe you don't see the irony of you selling me a tripod to go with a mount, and then blaming the problem on the tripod. Nonsense. And to claim "he did not" do anything to eliminate tripod issues is simply not true;' I used vibration pads (as I told you), and I significantly stiffened the tripod, with a great aftermarket spreader (as I also told you). This was not a tripod problem (although I agree that the tripod, stock, was not nearly competent to the task to which you assigned it; it would be nice if you didn't pretend it was when you sell it, but then claim that it's not when a customer has a problem with it). You can pretend it was a tripod problem, but that's nonsense.
3. You may have charged me $70 (I don't remember), but I do remember that your charge, plus what I paid UPS to ship it to you, totaled about $300. To return a mount to you, under warranty, that was not performing according to specifations.
4. I paid Anacortes a restocking fee (15% of the original purchase price), after you told both Anacortes and me that I would have to pay a restocking fee if I returned the mount. If you didn't charge Anacortes a restocking fee, I need to talk to Anacortes about why I paid a restocking fee. But I certainly paid a restocking fee.
I am thrilled for those fortunate folks who have received CEM60 mounts that work, or that have been made to work. I was not so fortunate, and am now much poorer for the experience.
Edited by WebFoot, 19 December 2014 - 05:42 PM.