as you already know, we already discuss all that, and I feel very bad and very sorry that this happened.
Postmans were VERY rough due shipping/delivery your item. Thats first time happened that prisms chipped.
I promised you if I get one day some bino for parts for some reasonable price, I will cover all your prisms replacements, but as I told you, I could not promise if that would happened in 1 month, 1 year, 10 years or never.....
Overseas shipping takes long trip, and I hoped that this will never haplened, despite there is always risk to happened like it happened.
Problem about large pocket and big worthness by Croatian laws cause that I must pay import dutyes, taxes and WAT due import, like I buy item, so becuase that I can do Supercharge only in case pocket is small, but bino still well protected, with low worthness, otherwise, that job would not be worth to do at all.
I was walso thinking seriously to break down do Supercharge to people who lives out of Europe all because import problems mentioned to me due import.....
I do not have almost any profit from this, and there is very low number of interested people, and I do that all with lots of love, because I wants to bring astronomers affordable, excellent and cheap upgrade of their toys, that they can enjoy more in astronomy not spending unnecessarly much money.
Now lets the people know the whole thing, and you try figure out where could be problem:
Sergio contacted me first time, and told me that his Mark V bino had dropped, and it is out of collimation, so he asked if I can do Supercharge as well collimation.
He ship it first time on same instructions I provided second time, and bino arrived safely to me. When I receive bino, already first time I saw couple dents on binobody caused by dropping, as well few chipped parts of paint on binobody.
I do Supercharge, collimation and cleaning, and shipped it back without any problem.
Sergio received bino and all were right.
Couple weeks later, Sergio contacted me again, and told me that his Mark V dropped AGAIN, and that he loose collimation again, and told me that correction glass fall out from bino!!! Here, it must be hard shock of dropping!
I told him to ship it back again, in same shipping instructions I give him first time.
Sergio ship it to me, and when I received item (box was not damaged), I saw chipped prisms inside and imeadiately contacted Sergio with attached photos of damage. Except chipped prisms, I saw new dents on bino from dropping caused by uncarefull handling of Sergio, as well one very visible dent on one eyepiece holder. Expecting that, eyepiece holder is shiffted a bit, and it works excentrically, and not smooth locking as it should be. Thats need to be replaced, but Baader does not offer these for replace or for sale, so it is impossible to replace it.
So tell me now, how much worth bino which Sergio shipped to me, which have couple dents on binobody and couple chipped paints parts, as well one excentrically, and not perfectly good working eyepiece holder which can not be replaced at all, and all that caused by uncarefull handling of Sergio?????
Tell me how much worth such bino????
It is not my fault at all!!!
I offered Sergio new prisms replacements tottaly for free in case one day I get them for resonable price from some used hino.....
Postmans did what they did, or now, I even start thinking that these chipped prisms damages already before Sergio shipped bino out by his prooved uncarefull handling, and tried to get new ones.........
Really do not know and I am not care which of that is truth, but all that is not my fault, and I already offered him free prisms replacement in case I get them, and I will cover shipping costs.
Edited by denis0007dl, 16 February 2016 - 11:55 PM.