Thanks Mark for the response. Yes I have the motors connected as you stated. Power only to the the control panel (located on the RA motor). Hand Box is connected to the HBX jack on the control panel. The other coiled cord connects between the Dec Motor jack on the control panel and the Dec Motor jack on the Dec Motor panel. Also a yes on my Dec does "not" move when slewing. It did at first when I set things up but now I can hear the sound of something moving inside the dec motor but the scope doesn't move. RA motor is fine and the scope slews on the RA axis. No motion on the Dec axis. I'll call Explore Scientific Monday and describe my issue.
I know from what I have read that most folks have been very happy With ES. Both their products and customer service. Unfortunately I haven't been so lucky.I purchased the mount through B&H Photo in New York along with the SW 100ED scope on 6/21. I received the scope on 6/23 and ES drop shipped the mount to me on 6/23. I received the mount on 6/28. Good so far Unpacked the mount and began assembly. The motors were already installed on the mount. I assume yours was the same. After I got things together I realized I didn't have the battery box or the cable to connect it to the mount. I did have two funny flexible shafts that I couldn't figure out the purpose of. Later I did realize they were manual controls to move the mount if you didn't purchase the GoTo version. Anyway I talked to the people at B&H but they were at a loss and not familiar with the mount although they did recommend it and thats why i purchased it. They gave me the phone number for ES but I decided to explore their website a bit and opted to click on chat. Got connected right away to a rep and explained my situation. They assured me they would get a battery box and cable out to me asap. I asked if they could email me tracking when the items were shipped and they said no problem. That was on 6/29. 6/30 came and went and no tracking email. I decided to call and left a message with their customer service. 7/6 came and still no email or return call so I decided to call again. This time I did get a person and explained my situation . He could not find any record of a shipment to me to replace my missing battery box and cable. So he said he would get those items shipped out asap. While I talked to him I also mentioned my Dec motor issue. I explained I had gone ahead and purchased a Talentcell for powering and that's how I was powering the mount. He said he would also ship me a replacement Dec motor. I was thrilled . About an hour later I received a confirmation email asking me to verify my shipping address. That was correct but the listed replacement parts wasn't. Instead of a battery box I was to receive a battery for the hand box ? Instead of a cable to connect the battery box I was to receive a curly cable for the hand box ? Obviously something was lost in translation. Oh and there was no mention of a Dec Motor. So thats where it stands I'll see how I make out tomorrow. My patience is wearing thin ! Thanks, Dave