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UPS Strikes Again

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#1 Umasscrew39

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Posted 10 August 2017 - 03:53 PM

Just a FYI..............Got my OTA back from Celestron after needing repairs.  When I questioned the UPS driver what happened, the response was, "Why, is it fragile?"

 

You can't make this stuff up.  No pride in their work or lack of reading comprehension on the box labels.

 

Going back to Celestron for new repairs.  This could take months.

 

 

 

 

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#2 Ohmless

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Posted 10 August 2017 - 03:57 PM

looks like they dropped it from a plane.  ouch.



#3 astro_1

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Posted 10 August 2017 - 03:58 PM

That would almost make me cry. Sorry for your loss and time.


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#4 photoracer18

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Posted 10 August 2017 - 03:59 PM

Although they are not that much different one thing I learned while working at Hands On Optics was to ship everything FedEx Ground not UPS.


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#5 junomike

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Posted 10 August 2017 - 04:04 PM

Good thing it was coming from Celestron and not a private seller!  My guess is Celestron will have less hassle than a Citizen would.



#6 Don W

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Posted 10 August 2017 - 04:05 PM

That's insane. Wasn't marked 'Fragile', but they couldn't see the GLASS sticker on it. I would have refused delivery.


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#7 jeremiah2229

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Posted 10 August 2017 - 04:09 PM

Just sorta turns your gut don't it??  bawling.gif  It's a miracle that anything at all can get delivered unharmed. 

 

 

Peace...


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#8 NiteGuy

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Posted 10 August 2017 - 04:13 PM

looks like they dropped it from a plane.  ouch.

Yep, parachute never opened!

 

The first thing I would have done is ask the UPS guy if he knew how to spell G-L-A-S-S. Those images are really hard to look at. I have also learned (the hard way!) that you have a much better chance of things arriving in one piece if they're shipped FedEx. Also, most importantly, never, ever put "Fragile" or "Glass" on the box. Why? Because those words are a "can't resist" invitation for the demented.


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#9 petert913

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Posted 10 August 2017 - 04:18 PM

Fragile or not, they should be ashamed to treat ANY package that way.

 

Ugh, that is painful to look at.  


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#10 Cometeer

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Posted 10 August 2017 - 04:19 PM

That's why I try to avoid shipping large OTA's.


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#11 kfiscus

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Posted 10 August 2017 - 04:32 PM

They're called "Buster Brown" for a reason.


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#12 M11Mike

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Posted 10 August 2017 - 04:34 PM

That's sad and now they say that it wasn't packed properly!!!!

They did this to me with a Celestron C102F years ago - bent the OTA, crushed the Super Polaris mount, crushed the focuser, broke the focus knobs right off.

Was in the original packaging - they said that wasn't adequate.

Insurance at UPS (or Fed Ex or the USPS) is a joke - try to collect....they rarely pay damage claims - they always say you didn't pack it well enough.

Good luck.....

#13 opticsguy

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Posted 10 August 2017 - 04:42 PM

Good reason to never use UPS.....


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#14 droe

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Posted 10 August 2017 - 05:07 PM

I saw a video on Bot Fly larva extraction and I thought it was the worse thing I ever saw until this. I now have a new worse thing I ever saw.



#15 M11Mike

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Posted 10 August 2017 - 05:10 PM

Hopefully Celestron will take "care" of you and they can deal with BROWN. Good luck....

#16 richardsutor

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Posted 10 August 2017 - 05:26 PM

Heart breaking!



#17 carolinaskies

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Posted 10 August 2017 - 05:50 PM

This is a reason to invest in a used military grade case to ship any astronomy stuff that's fragile or valuable. They ARE meant to drop by parachute and still take the ground with a severe shock.   

If you're gonna pay thousands for an OTA or mount, spend a few hundred to protect your investment.  



#18 mateodiego

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Posted 10 August 2017 - 05:52 PM

This is pathetic.  If I were the driver, I would be ashamed to show up with it.  How can this be even remotely acceptable?


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#19 Umasscrew39

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Posted 10 August 2017 - 06:06 PM

This is a reason to invest in a used military grade case to ship any astronomy stuff that's fragile or valuable. They ARE meant to drop by parachute and still take the ground with a severe shock.   

If you're gonna pay thousands for an OTA or mount, spend a few hundred to protect your investment.  

 

This was coming from Celestron.....not from me.



#20 Garyth64

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Posted 10 August 2017 - 06:07 PM

I heard long ago that a "fragile" sticker, means to toss or drop me.

 

I have had problems with Fed Ex, so UPS is not alone.  You're rolling the dice with any of the carriers.


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#21 sink45ny

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Posted 10 August 2017 - 06:20 PM

That's really bad, it looks like a total loss. Demand a brand new item and in short order. Let the seller (part of their job) fight with Un Profession S____heads.



#22 NMCN

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Posted 10 August 2017 - 06:58 PM

 

This is a reason to invest in a used military grade case to ship any astronomy stuff that's fragile or valuable. They ARE meant to drop by parachute and still take the ground with a severe shock.   

If you're gonna pay thousands for an OTA or mount, spend a few hundred to protect your investment.  

 

This was coming from Celestron.....not from me.

 

Which really begs the question, why did Celestron package it like this to begin with?



#23 2Barrel

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Posted 10 August 2017 - 07:32 PM

WOW. Just wow. That is a total lack of respect. Sorry for your loss and time. Man I would be hot to say the least.



#24 Paul G

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Posted 10 August 2017 - 08:53 PM

Sucks. Except for the very beginning and the very end of the journey all handling is by machines, fragile or glass stickers are worthless.


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#25 GolfSierra

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Posted 10 August 2017 - 09:43 PM

Due to the horrendous condition this shipment arrived in I suggest you post your pictures to both the UPS and Celestron Facebook pages and say thank you for the great customer service your organization provides to your customers.This is inexcusable on both ends, UPS for their utter disregard in handling packages and Celestron for such poor packaging for large optical tube shipments.Hopefully one or the other would embarrassed enough to make good on a replacement if they have any credibility at all. Absolutely outrageous!


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