I saw this announcement on the QSI yahoo group:
It is with profound sadness and grief that QSI must announce the unexpected passing away of our founder, CEO, and chief architect, Neal Barry. Neal was brilliant, innovated scientist and engineer with a love of Astronomy and astro-imaging. His vision to build a better scientific camera resulted in the creation of Quantum Scientific Imaging over 12 years ago. Neal’s drive, leadership and guidance of QSI was instrumental to the growth of QSI, development of the 500 and 600 series cameras, and the establishment of QSI as a market leader in Astro-imaging.
QSI’s board of directors has decided to put manufacturing operations on hold as we restructure QSI. QSI will not be accepting further orders for new cameras at this time. We ask for your patience and understanding while the company works through this difficult transition.
In lieu of flowers, Neal’s family requests that a donation be made to a charity of your choice. Neal and his family were strong supporters of the Wounded Warrior Project. If you also wanted to support their mission helping physically and emotionally wounded veterans, that would be an extra-special tribute.
Q: Will QSI be closing it’s doors?
A: We are in the process of restructuring the company and charting the future of the organization. It will take us some time to go through this process. We ask for your patience and understanding while we work through this process.
Q: How will I get my camera repaired in the future?
A: QSI continues to offer repairs services for the time being. We are looking at a number of options for long term repair support, including working with third parties to provide factory authorized service.
Q: What about my warranty?
A: QSI will honor the existing warranties using our factory repair facilities or factory certified third parties.
Q: What is the best way to contact QSI?
A: Please send email to info@.... For technical support, please contact support@...
Q: I have a camera that has been returned to QSI for repair. What is the status of my camera?
A: QSI support will contact you when your camera is ready for shipment back to you.
Q: I have an open order. Will it be fulfilled?
A: If you have a committed shipment date from QSI, your order will be fulfilled.
Q: What about technical support?
A: We encourage you to first use online resources to find a resolution to your question. The QSI website, the yahoo group QSI-CCD, and cloudynights.com are all good resources. You can also send email to support@... for technical questions not related to sales.