Chip what is the lesson? From reading Jim’s post he got stuff damaged from OPT which is in the same state as him? My scope from Germany came in damage free...
Things can happen in shipping sometimes. I highly doubt it was OPT’s intent to ship damaged packages. Even we have shipped packages where damage has happened. It’s seldom the issue, but let’s be honest, it can happen to anyone. There’s always a hater for each company. Don’t do FedEx, don’t do UPS, don’t do DHL, don’t do USPS. Every company has haters and likers and every company has the same issues. No company is without fault. The simple matter is had Jim dealt with a local dealer, the transit time would have been just a two days and less travel time and not much more money in the grand scheme of things. There would have been less places for the package to travel through and increase the risk of being mishandled. This is why Takahashi will only warranty optical tubes shipped 2nd Day and now 3 Day. Also, people think it’s realy easy to just ship a package back overseas like it’s no problem and insist on a refund but think about it. Think rattionally about this. Jim’s no fool and did a smart thing in my opinion and I would have done the same. I’m amazed that people who seem to be so obsessive about optics don’t consider alternative options as Jim did.
Certainly mechanics are also paramount as well as optics BUT in Jim's situation the case and focuser were mainly damaged. What’s the most precious part of his refractor? The optics are and the optics are what we all want to know more about, myself included. Heck, I wouldn’t even want to use the case anyway, it’s huge. I'd purchase a separate soft case. Also, a focuser can easily be replaced and since most people are obsessed with higher quality focusers, they will probably change it regardless. Think about your options. If Jim sent back that scope, he would be blowing a perfectly good opportunity to evaluate the sample he has. If he determines that it's whacked out, then fine, but what if he has an exceptionally good sample? After giving this more thought, I'd keep it once I've determined it's good and work out a deal with TS to compensate Jim in other ways, like funding him a new focuser and soft case or something. People should still consider working with the dealers. It's not like they're getting rich off this stuff and sometimes better options can come about from matters like this. It does't always have to end up as a horror story.
The other option is both parties could just say shine it and try getting the insurance money assuming it was insured properly and even then it still may be a risk because the insurance company may argue. Also, I'd like to mention something. Mike got an Evostar because we had a shipment of a few and he observes with us. Since he's only 30 minutes from the store, we made a deal that he would never ship the OTA in the original case were he ever to sell it. We will provide him with the proper packaging once its available. This would only create possible problems for himself an another potential buyer were he to sell it later down the line. You guys gotta understand something here. SkyWatcher USA represents the US. There's Canada, Europe etc. SkyWatcher USA has no say if companies overseas wish to continue shipping out these 150ED Evostar's in their current package configuration. We are all still awaiting a time frame but I really do think some people are barking up the wrong tree here. At least SW USA said hey, wait! we need to evaluate how these refractors are being packaged to customers here in the US before we allow shipments to begin with customers here in the US.
To the best of my knowledge, the US is grounded as far as shipments on the 150ED Evostar's and this is the smart thing to do and I think people should be thankful. Also, to the best of my knowledge, Kevin Legore is the only one trying to make sure this launch is as smooth as possible here in the US. Whatever these guys overseas insist on doing is on them. None of us want any headaches and certainly not you guys. Some people think there's a conspiricy going on here. Our company can sell SCT's and small refractors all week long. The Evostar is just a tiny part of our sales. It's not like there's some big sales profits being made here. Heck you'd laugh if you knew how pathetic dealer margins actually are. Then people want service and discounts. People ask me countless questions for advice and on top of it, want discounts. Think about that for a moment. Advice can save you a lot of money in the long term but few people express appreciation for it. I have a good number of great friends here on CN but there's still a bunch of others who demand the best deals and want top notch service as well.
I realize the planetary season is moving by and I do feel bad for Chas, but I will say this. Chas is really a great guy! We spoke on the phone he's hysterical. We do have some really great friends here on CN!
Edited by Daniel Mounsey, 10 August 2018 - 07:09 PM.