I found the email some how, I am going to post it here word for word as a reference to current and future owners of this scope.
"Please removed the dew shield first , just loose all three screws start from 1/8 turn counterclockwise .
Wait for 6 hours and see if it will fix the shape on star.
If not ,try again with 1/8 turn and check.
See pictures attached
I think it will fix the problem.
Please let me know.