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Protostar ATM parts customer service issues?

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#1 visuallearner

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Posted 02 November 2018 - 10:35 AM

Have any other ATM'ers had issues contacting Protostar? I have sent several emails and made several phone calls regarding an order that I placed, but have received no reply or contact. I ordered the wrong size secondary, sent it back a couple of weeks ago and have not received any contact or refund.



#2 Augustus

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Posted 02 November 2018 - 10:44 AM

Common problem.

 

I wouldn't have sent it back until you heard from them......



#3 visuallearner

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Posted 02 November 2018 - 10:50 AM

Too bad, hopefully something will come of it. I filed a dispute on the transaction but it shouldn't of come to that... I sent another email telling him to close shop if he doesn't want to care for customers anymore. 


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#4 petert913

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Posted 02 November 2018 - 11:42 AM

Looking on Google, it seems Protostar has been leaving customers out in the cold since at least 2013.

 

Too late for this advice, but I would suggest people avoid this supplier (said Captain Obvious).


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#5 10001110101

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Posted 02 November 2018 - 01:02 PM

I ordered some flockboard for my Z8 earlier this year. Little communication, but it did arrive. Hopefully your refund will show up. No excuse if he stiffs you, but I believe the owner also has a full time job along with his business.


Edited by 10001110101, 02 November 2018 - 01:02 PM.

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#6 Sam Danigelis

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Posted 02 November 2018 - 01:14 PM

I ordered a spider a couple months ago and it came on time. Even when one of the parts was defective, they answered my email and sent a replacement Priority Mail. I'm guessing it's challenging to run this as a side business. For many hobbyists, suppliers tend to be a small cottage industry.

#7 Steve Dodds

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Posted 02 November 2018 - 02:19 PM

You have nobody to blame except yourself, even a little bit of searching would have turned up hundreds maybe thousands of horror stories.


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