6 replies to this topic

[visuallearner]

Have any other ATM'ers had issues contacting Protostar? I have sent several emails and made several phone calls regarding an order that I placed, but have received no reply or contact. I ordered the wrong size secondary, sent it back a couple of weeks ago and have not received any contact or refund.

[Augustus]

Common problem.

 

I wouldn't have sent it back until you heard from them......

[visuallearner]

Too bad, hopefully something will come of it. I filed a dispute on the transaction but it shouldn't of come to that... I sent another email telling him to close shop if he doesn't want to care for customers anymore. 

[petert913]

Looking on Google, it seems Protostar has been leaving customers out in the cold since at least 2013.

 

Too late for this advice, but I would suggest people avoid this supplier (said Captain Obvious).

[10001110101]

I ordered some flockboard for my Z8 earlier this year. Little communication, but it did arrive. Hopefully your refund will show up. No excuse if he stiffs you, but I believe the owner also has a full time job along with his business.

Edited by 10001110101, 02 November 2018 - 01:02 PM.

[Sam Danigelis]

I ordered a spider a couple months ago and it came on time. Even when one of the parts was defective, they answered my email and sent a replacement Priority Mail. I'm guessing it's challenging to run this as a side business. For many hobbyists, suppliers tend to be a small cottage industry.

[Steve Dodds]

You have nobody to blame except yourself, even a little bit of searching would have turned up hundreds maybe thousands of horror stories.