42 replies to this topic

[wargrafix]

Anyone has experience ordering from them?

[Astrojensen]

I have nothing but praise for them. Super fast service, excellent packing, HUGE inventory, all around super friendly people. They are my default astro shop. 

 

 

Clear skies!
Thomas, Denmark

[rgsalinger]

Totally reliable company good experience they've been around for years.

Rgrds-Ross

[petert913]

[Hesiod]

Agree with the others, great customer service and very reliable.

[psandelle]

Great company.

 

Paul

[premk19]

My orders from TS get delivered faster than from most US dealers (though shipping to the West coast is expensive). Excellent service.

[astroPaulG]

Got almost all of my gear there. Also my father in law. We are both very happy with the service and support. Can definitely recommend them.

- Paul

[wargrafix]

Why I asked, I got my items in great time. One item was defective and i email them on Friday, but no reply

[Plains Dweller]

They have been great - no issues. 

[wargrafix]

The other items were just fine. It's an eq cable with a malformed port

[aneeg]

I emailed them ten days ago. Still no reply.

But if you place an order they confirm asap.

 

Arne

[NYJohn S]

I was wondering about them myself. For those in the US, did you have to pay duty on any of the items? I have my eye on an Alt-Az mount that's not available in the US.

[MalVeauX]

Anyone has experience ordering from them?

I've bought from them. They're very responsive, anything gets missed they're fast with emails and take care of everything. Shipping and all for an imported item from another country to USA is quite reasonable on the costs. And they take Paypal/CC without any hassle overseas. I would highly recommend them. They make custom stuff too and it's fantastic.

 

Very best,

[wargrafix]

I am having the no email response issue. Which is a shame. Great prices, better selection and fast shipping.

We'll see by tomorrow

[wargrafix]

Well, can't get through their phones....no response to email, and no contact via facebook chat. Yeah, writing them off. This is bad service.

[happylimpet]

Perfect service every time for me, though never had any problems that needed dealing with.

[wargrafix]

I don't know what to do now

i have a dead EQ5 cable. this sucks

[happylimpet]

I don't know what to do now

i have a dead EQ5 cable. this sucks

Dont give up. Maybe theyve a temporary issue with whatever communication you're using! Theyre a big company so will have good systems in place for problems. You allowing for time zones and opening times?

[wargrafix]

I did! I am accustome to dealing with french firms and British companies. At least on Facebook messanger they should have said something

[FlankerOneTwo]

I've had nothing but excellent service from them, delivery to the states was surprisingly quick. They were very responsive by email when I contacted regarding a large custom ERF filter cell.

[wargrafix]

I tried all morning and all avenues...and noting. Now their call center is closed for the day, I guess. They are quick to get money and deliver, but their after service is terrible. And more and more ppl expressing to me the same

[premk19]

Sorry to hear about your experiences. I have emailed Wolfi and others several times pre & post purchases and they have always been responsive.

[psandelle]

Is there some weird European holiday? I get those sometimes and things close down (was dealing with the Chinese New Year the other day), and it's not about customer service so much as European holidays. I'd check to see. It's strange; they're usually so good. I hate you're getting the "cold shoulder" with them.

 

Paul

[wargrafix]

They are communicating with me right now. Is like they heard my frustration. I am having a constructive conversation with them. It was a bad comedy of errors.