Hopefully the Skywatcher team sees this post. I am at wits end. I wish I hadn't sold my AVX. At least it was trouble free. It had it's backlash issues, but managed to get through it all and get some good images. I purchased the EQ6R Pro about 6 weeks ago and was excited about the upgrade. Had to send it back for a loud rubbing noise at the beginning and end of higher speed slews. The good folks at Highpoint handled the issue and got me a new mount delivered within 2 weeks. All good, right? Wrong. I did an initial check of the replacement and all seemed well. The v5 hand controller worked as advertised, even the Type A to B hand controller connection worked. APT connected to the mount with no problems, was able to do some plate solving, slewing, go to's etc. All this done in my heavily light polluted front yard, so of course no serious imaging was done. But all worked good. Finally had some clear skies forecasted, so I packed up, drove 2 hours to our dark site. Got setup, turned the mount on, and after the initialization the hand controller said "CAUTION : RA/AZM No Response" I also noticed the red power light on the mount was not on. Turning off the mount and back on, checking handcontroller connections, verifying proper voltage to the mount did not fix anything. I was able to get to the menus and scroll through the utilities, enter position info, time and date. But that was it. Packed up and went home.
I then got on to the internet and there were a few discussions about trying a firmware update. Didn't think that was the issue, but alas, there was a more recent firmware update available. I got the update installed and that was no help.
So before I get to the mindset of getting a different mount, is there anything the good folks here on Cloudy Nights can tell me about this mount and the specific problem that I'm having. Now I've seen where this mount is on backorder and it may be weeks before they can send a replacement. The CGEM II seems to be a comparable mount. When the EQ6R worked, I loved it. Tracking was spot on, the 2 star alignment was a breeze, but I dont need these type problems. Thanks in advance for any responses that will help here.