I recently purchased an altair guider for my finder scope. Did a good bit of research and decided upon one. I purchased it on ebay from a German seller with 100% fb.
It arrived, nicely packed. I opened it up and all looked good. I downloaded the drivers and software first, and then made sure it worked.......which it did.
Altair give 1yr of sharpcap pro free with each camera, so I opened up sharpcap, connected camera, and a box appeared telling me that I get a free years pro version. So I filled in the necessaries, and clicked the "claim now" button. Here is where the trouble began.
Another pop up box told me the camera had already been registered, and that I was not entitled to another free pro version???? I never got the first, I messaged the seller 3 times without a reply. So I contacted Altair and told them the problem. Almost instantly I get a message from the ebay seller saying they had been in touch with me via email....well no they had not. I am awaiting an outcome.
My question is this.
Is it normal practise to sell electronic items of high cost with open boxes? My Altair box had no seal or no plastic see-through wrapper on it, it was simply a box you open. Nothing to prove it had not been opened before. Some of these cameras cost 1000's, but have no security on the box?..........that seems pretty cruddy to me. What if someone buys a camera, gets it, sets it up to work, downloads the sharpcap pro, and within 30 days........sends it back for a refund? Does the seller simply put it back on the shelf to send out to some unsuspecting mug?......because that is how it seems to me.
As far as I am aware, electronic goods returned to base are usually sold on as returns........not new.
If there is anyone here from zwo, Altair, etc., would you tell me why there is no security seal on very expensive cameras? We, the buyer, should be 100% sure that what we have purchased is indeed new.........and not a return that you want to sell as new.
(p.s. if this is in the wrong forum section I apologise and guess it will be moved to the relevant one)