Some vendors are liberal with the essential facts that we need to know.
I will not mention the vendor concerned but I am pretty annoyed with what I found out.
I ordered a new guide camera which is based around the 290M3 sensor. The vendors website offers a glowing review of the camera and a test report as seen in an edition of Astronomy Now which again came out glowing- so nothing wrong in my research about ordering the camera. It comes with its own suite of software- which I presume was used for testing on that review- and I initially tested the camera with that software on my bench & it worked as expected. However I use the SkyX pro & since there is no native driver for the camera I have to rely on ASCOM.
I configured the Camera for SkyX using the ASCOM driver and because I was testing in daylight on a small refractor I did a fast image capture at 1/500 second and obtained an image. I repeated and got a black screen. I thought well this is probably an issue with the speed so took the camera into a live field test. I managed to get star field images at a reasonable 4 second exposure and indeed multiple image capture works provided the speed of exposure is not too fast. I then tried a sub frame on the same 1x1 bin and got a black screen. I then tried another sub frame & got a black image with 2 diagonal lines bisecting the captured frame. I tried a third time and got the lines and long stretched smeared stars. In these circumstances the camera does not work as a guide camera in the SkyX.
I telephoned the vendor support only to be told that this is a known problem with the SkyX and they blamed the SDK. But.......hang on.....I'm using an ASCOM driver which is supposed to be fairly ubiquitous. So I retested in Maxim DL using the same ASCOM driver and got the black screen.....I did not repeat all the tests as I'm pretty sure that it's a driver and will present same issues.
I've rejected the camera as not being fit for my purpose. Perhaps the camera works great with the supplied custom software but most people on the forum require the need for flexibility in their products and this is really bad to be locked into one solution whilst some vendor arranges a software rewrite at their leisure with my money going into their research.
Do vendors think that we don't use our products with multiple software packages and if they pull a flanker we won't find out?
What is even more annoying is that the vendor has not offered the collection of the camera. I have to send it back at my expense and their terms and conditions state up to 30 days for a refund. So they use my cash to support their badly engineered products and all of us can make that sucking noise...........
So my question again. Why do vendors do this.....but I know one thing I wont buy from them again. I hate vendors who are liberal with the truth especially when they use the customer as a bank.
Edited by pyrasanth, 21 October 2019 - 10:38 AM.