Y'all may recall some of the idiotic tribulations I inflicted on my poor long-suffering CEM-25P. I got an RMA and sent it in, and they just sent me a summary of the work they did on it. They tracked down problems I didn't even know I had, replaced some parts that I didn't know were broken (in addition to diagnosing and fixing the problems I specified), and did a bunch of cleaning and belt-tightening.
Then they told me that they were waiving the labor costs for all that, even though the warranty had expired before I contacted them (much less sent them the unit).
I know that the proof of the pudding will be in the eating, but I am super-stoked. I can't wait to get it back and try it out! And if it's much better, well, now I have a whole list of stupid things not to do to my mount, so I have some hope it will stay that way.