I recently received several Chroma filters from a well known astro gear retailer. I was surprised by the condition of the filters. The packaging was faded and scuffed. The spectra sheets were not included like they are when I have received filters directly from Chroma. For the several hundreds of dollars I paid I was less than impressed.
I called Chroma and spoke with Dick Stewart. He said this is not how they are shipped to the retailers and it is not how they should have been shipped to me by the retailer. He offered to replace two of the filters that he agreed I should be concerned about. He said I did not need to go through the retailer, he would handle it directly.
So my hat is off to Chroma and to Dick Stewart for standing by the customer and doing whatever it took to make things right.
Chroma has a lifetime warranty on their filters and with this level of customer service the premium they charge for their filters is well worth the price.
THANK YOU Chroma and Dick Stewart!
Edited by santafe retiree, 06 December 2019 - 08:43 PM.