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Can't Recommend Tolga Astro highly enough

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#1 driveelectric

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Posted 22 January 2020 - 03:32 PM

I have purchased all my equipment from Tolga and he has done the installation at my observatory. I can't recommend Tolga highly enough. Tolga is knowledgeable. Very smart. Tolga is honest. I tried to spend more money and Tolga told me I didn't need to do that. How many people would tell you not to spend $20,000 more? Tolga advertises himself and his business as providing "the best customer service in astrophotography." I can't imagine anyone being better, and more accessible and responsive. Early on in my process of researching observatories and astronomy equipment I got the best advice. The president of the local astronomy club told me to call Tolga. So that's the advice I'm giving you: call Tolga. It will be the best advice you get.

 

OBSERVATORY

Built by Backyard Observatories (Scott Horstman)
16’ x 24’ Club Model 2 roll-off roof observatory
16’ x 8’ Warm room

 

TELESCOPES

PlaneWave 20
Takahashi Corrected Mewlon-300CRS
Astro-Physics140mm Starfire EDF
Lunt LS152THA Solar Telescope Double Stack B3400 Feather Touch Zoom

 

MOUNTS

10micron GM 3000 HPS II (made in Italy)
2 Paramount MX+
Paramount MYT Robotic Telescope Mount

 

PIERS

3 Pier-Tech raiseable piers

1 stationary Pier-Tech pier

 

CAMERAS

Finger Lakes Instruments FLI MICROLINE ML16803 MONOCHROME CCD CAMERA WITH 63.5MM SHUTTER

Finger Lakes Instruments FLI MICROLINE KAF-16200 GRADE 1 WITH ADT AND 65 MM SHUTTER

ZWO ASI174MM Mini (mono)

 

EYEPIECES

Tele Vue 

 

FILTERS

Astrodon Narrowband Filters

 

INTERACTIVE ASTRONOMY

SkyRoof (automation of roll off roof)
SkyEye (time-lapse videos of the night sky)
SkyAlert (Weather Station)

 

IPADS

Willis Observatory has 3 Ipads to help visitors locate constellations and other objects in the night sky. We use the app Sky Guide. 

 

https://www.willisobservatory.com/


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#2 ssagerian  Happy Birthday!

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Posted 22 January 2020 - 03:43 PM

Still have money left?flowerred.gif


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#3 TOMDEY

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Posted 22 January 2020 - 03:56 PM

Nice! I love to see positive testimonials!

 

PS: I also like the FLI cameras, I ran TDI experiments on the 16803 and got great results with no in-track or cross-track smear over the entire 4096x100,000 1x1 format. That was a while back, not sure if they offer TDI on all or just some of their cams? FLI is just 20 miles north of my observatories!    Tom



#4 Hobby Astronomer

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Posted 24 January 2020 - 06:00 PM

Good guy! Helped me too!



#5 Scott Horstman

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Posted 27 January 2020 - 09:38 PM

We recommend Tolga quite often. Good guy to call for help with observatory automation, remote set ups or getting complicated high end gear set up and operational. 


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#6 c172jeff

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Posted 06 December 2020 - 12:32 PM

I cannot recommend this company.  I literally called last week and discussed buying a narrow band filter to complement the prior LRGB set purchased.  Tolga gave me a price; I said I would call back/let him know.  Upon calling today to place an order, the price literally increased $200.  He said Chroma increased their prices last Friday (2 days ago).  I do not know if the problem is with Tolga Astro or Chroma, but I would have expected either 

 

A) Him to honor the price he quoted 

-or-

B) Him to have fore some fore knowledge of a price increase from Chroma and given let me know during our conversation.  This conversation happened 2 days before the increase.

 

When asked about this, he asked if I would like him to eat the cost.  The answer is Yes!  If you say something,  you should honor it.

 

I suppose if you're spending $100k on a home observatory, an extra $20k upsell being averted/saved by the OP  is honest, buy for the small hobbyist, i cannot recommend Tolga Astro.  The fact that the extra $20k upsell save by the OP to me means more likely that the margins on the $20k, by Tolga Astro were indeed slim and he made enough on the prior sale.

 

I have had beyond exceptional service from the Highpoint scientific and will stay with them from now on.  Every time I had called Tolga Astro, I receive upsells right and left, albeit between the $200 to $10K level - between buying new mounts which better support polar aligning and/op better filters. 

 

If you are on the lower level of this hobby and looking for honest advice/business practices, go elsewhere.  If you are dropping $100k, I cannot comment.



#7 Dan Crowson

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Posted 06 December 2020 - 05:01 PM

c172jeff,

 

price increases (and decreases happen). It happens with small and large companies. I recently quoted an expensive Dell server (I'm a reseller) with a price that was to be good for 30 days. Two days later the price was 20% more. I'm sure their pockets are much deeper than most astronomy shops but they still told me to pound sand. I suspect you would have had the same outcome if you added the items to a cart on another site had you not purchased at the quote time.

 

Dan



#8 Astrola72

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Posted 06 December 2020 - 09:09 PM

c172jeff,

 

price increases (and decreases happen). It happens with small and large companies. I recently quoted an expensive Dell server (I'm a reseller) with a price that was to be good for 30 days. Two days later the price was 20% more. I'm sure their pockets are much deeper than most astronomy shops but they still told me to pound sand. I suspect you would have had the same outcome if you added the items to a cart on another site had you not purchased at the quote time.

 

Dan

Absolutely right, Dan. You can't tell a vendor "I'll call back and let you know", then expect at some indefinite time later for that original uncommitted inquiry to set the price! C'mon man! I've done business with Tolga and I will again without hesitation.

 

Joe


Edited by Astrola72, 06 December 2020 - 09:12 PM.

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#9 MJB87

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Posted 06 December 2020 - 09:12 PM

c172jeff,

 

I sure you are very disappointed, but I wonder if you are being a bit unfair. (To be clear, I've never worked with Tolga Astro and I don't know anyone there.)

 

Price increases happen and are often as much a surprise to retailers as to final customers. It is unrealistic to ask them to take the hit in such cases. Some of these small companies don't have the resources to know in advance when these changes will happen. Sometimes suppliers don't want to telegraph these price increases in order to avoid hoarding and misleading signals to the supply chain.

 

The lesson to all of us is this: take advantage of prices you like by placing an actual order. At that point you have a right to ask the merchant to honor the price. Otherwise, you take your chances.

 

Marty


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#10 Hobby Astronomer

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Posted 06 December 2020 - 11:42 PM

I have never known Tolga to be unfair....on the contrary.  He helped me without making a scent. If you need $200 let me know and I will send it to you.

 

HA

 

 

...Wait there might be more to this. This is a forum about observatory construction. The poster has only 40 posts in 2 years.

 

Tolga IS TRULY OUTSTANDING.

 

He helped me about 5 years ago with my mount and he did not even sell it to me. Gave some incredible advice and saved me serious head aches. Wonderful guy. I will give him five stars and five star more.


Edited by Hobby Astronomer, 06 December 2020 - 11:50 PM.

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#11 Kunama

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Posted 07 December 2020 - 12:18 AM

I cannot recommend this company.  I literally called last week and discussed buying a narrow band filter to complement the prior LRGB set purchased.  Tolga gave me a price; I said I would call back/let him know.  Upon calling today to place an order, the price literally increased $200.  He said Chroma increased their prices last Friday (2 days ago).  I do not know if the problem is with Tolga Astro or Chroma, but I would have expected either 

 

A) Him to honor the price he quoted 

-or-

B) Him to have fore some fore knowledge of a price increase from Chroma and given let me know during our conversation.  This conversation happened 2 days before the increase.

 

When asked about this, he asked if I would like him to eat the cost.  The answer is Yes!  If you say something,  you should honor it.

 

I suppose if you're spending $100k on a home observatory, an extra $20k upsell being averted/saved by the OP  is honest, buy for the small hobbyist, i cannot recommend Tolga Astro.  The fact that the extra $20k upsell save by the OP to me means more likely that the margins on the $20k, by Tolga Astro were indeed slim and he made enough on the prior sale.

 

I have had beyond exceptional service from the Highpoint scientific and will stay with them from now on.  Every time I had called Tolga Astro, I receive upsells right and left, albeit between the $200 to $10K level - between buying new mounts which better support polar aligning and/op better filters. 

 

If you are on the lower level of this hobby and looking for honest advice/business practices, go elsewhere.  If you are dropping $100k, I cannot comment.

My guess is that he would have honoured the quote had you placed your order at the time he made the quote.  To expect the quote to still be valid a week later is unrealistic and to then give a negative review based on such a situation is a bit rude....

 

I think the margins in this fringe-hobby are fairly slim and vendors are subjected to price fluctuations beyond their control......


Edited by Kunama, 07 December 2020 - 12:21 AM.

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#12 StephenW

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Posted 07 December 2020 - 12:32 AM

Another 2 thumbs up for Tolga - highly recommended!

 

Some months back I placed an order for several items, but one of them was on backorder.  Rather than have me wait for it, he offered a more expensive (in stock) replacement at the original, cheaper item's price.  I'll be sending as much of my business his way as I can!



#13 Dan Crowson

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Posted 07 December 2020 - 10:14 AM

There's a large thread about the Chroma filters price increase here - https://www.cloudyni...imaging-filters. This seems to have hit a lot of people.
 
Dan



#14 c172jeff

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Posted 07 December 2020 - 11:39 AM

I do understand vendors can change their prices overnight and leave salespeople backpaddling.

I do understand why vendors might not want to telegraph price increases. 

My call back to place the order was not a week/month, it was but a few days later (the Sunday).

 

It is reasonable to assume the sales conversation is different when talking with the owner of a company than when with a front line/detached salesperson.

 

My perspective is tempered mostly from that basis, I talked with the owner.

I talked with an owner who should have known about a price increase in a few days and/or hinted at the timeliness of calling back if I wanted to place the order. 

 

My negative review was not only based on the sudden price change, there were other aspects that left a sour note.  It was a cumulative experience that prompted this.

 

 

My initial call about buying the Ha filter somehow took a detour that ended up with a suggestion to buy a new mount at twice the cost of my own mount.  I have a Losmandy G811. 

 

In a conversation with Tolga, we discussed drift aligning and how hard it was.  The G811 is a very good mount where a lot of people who use it, are happy with it.  I found it interesting to hear a suggestion, "just offering to help," that led me in the direction of buying a new Paramount mount (I think that was the company) that includes software (TheSky?) to make the process easier.  Supposedly, this new mount/software has graduation scales/labels on the mount whereby the software directs the user to literally turn a knob this way/that to quickly drift align/build a model.  I suppose it is easier, but a new mount?  Really?  I asked if the Gemini II software (in the Losmandy) has an ability to polar align without a view of polaris, he could not comment.  I asked if PHD2, with its magenta circles (in drift align) would make the process easier.  He did not know.  He just stated that this new mount made it super easy.

 

 

Perhaps? What kind of a customer just writes a check based on that.  If I was spending someone elses money where the incentive might be to spend it/lose it and/or I get paid on how much money moved, I might call Tolga an expert and go by his advice, buy a new mount. 

 

In my case, I am carefully spending money on a hobby that I'm trying to evaluate the merits of. 

 

I did think a suggestion to buy a new mount was unreasonable, especially when I stated to Tolga that my setup was portable and I live in a B6 location!  In fact, I don't think any suggestion that leads to buying a new mount to make the drift aligning/model building process easier is appropriate for anyone quite frankly, whatever budget.

 

 

Similarly, when I called back to place the order, I asked if I could send a few RGB pictures so he could evaluate to see if there was enough color information to combine with the Ha filter to get a pleasing image.  I was especially interested in collecting detail from the Ha filter, which should be immune to skyglow, and combine it with the color data I could obtain in my B6 location. He stated he did not get involved with that and instead directed me to a website that provided tutoring for $.  I considered that upsell #2.  I was interested in an opinion of how good my color data was on one sub, where I intended to collect many more, with my ultimate direction of collecting HaRGB in my B6 sky. 

 

Upsell #3 was where he solely directed me to a 3nm filter instead of the 5nm one which might have also worked just as well.  I'm ok with that as I tended to defer to his advice which was relatively more than mine in that aspect and the upsell wasn't thousands.  Yet, I think he should have accepted an image or 2 and commented on just how Ha would improve it.  Little/Lot/Ok color detail, need much more time, that kind of thing. Maybe there were guiding problems that merited  a new mount?

I considered that I was talking with the owner of the company and generally speaking, he should know more than a lower lever sales person and be especially upfront.  Innot stating the price increase, I later considered it as him holdingback.

In the past, there were many times I can remember speaking to salespeople, at different companies, in different industries, and they were significantly more knowledgeable and spent the customers money carefully.  Again, this is all relative.  In some of these cases, they accepted images and offered suggestions.  In others, they would say prices are expected to increase and/or sales are expected at NEAF or Black Friday/New Year.  My general feeling is that at some of these other companies there existed a higher level of "lets get you going without breaking the bank" or a level of sincere helpfulness that I did not see at this company.  I don't even know if he really uses these products.  I did see Tolga as somewhat helpful/knowledgeable, but it was under an umbrella, influenced, by the customers possible expenditure.

 

 

In this company, I observed what I would consider strategic "I don't know's" and/or hints at making higher level expenditures to more easily solve problems.  I understand that one gets what they pay for, but there are diminishing returns, which people who image should be very familiar with.  Here I feel, there was less of an attitude of try this first, see how that works, then decide to upgrade later.

 

Again, this is just my opinion.  Everyone can have their own.

 

I've been in this hobby a few years.  I try a few things, see a problem, ask for help, try something else. I tend to be strategic in how much I spend and on what items.  I have many other hobbies.

 

The bad review is simply my experience.  I called a few days later to buy and was casually told of the price increase.  I asked to send a few images and "the company does not get involved in that sort of thing."  I've seemed to have a customer experience where other companies being more willing to take a look.  The times I've called, I've experienced upsells that were either too much/to far from the initial starting point/budget.  Other companies had upsells too, just that these seemed much more draconian.

 

 

I'm ok with everyone's superlative reviews.  Yet, I find it strange that when you give a superlative review, you can simply get by by saying .... "great job, I'll buy again", "saved me money" and that when you have a negative review, you have to justify it to minutia.  Its all relative and on a percentage basis one should speak of these things. 

 

He might be  the best to build an observatory, but that is a different customer than me.  Again, its a general feeling of where customer service lies in a very large mosaic of attributes, not just a price change.  

 

Yet, A $200 increase is almost %50. %50 is not a small amount.  You would be humbled if you're stock portfolio dropped by %50 in 3 days. 

 

If he knew that the price would increase by that much in three days, he should have implied to call back sooner than later.  not the money, just a data point in my perspective.

 

 

Simply my point of view based on a few years of purchases from different vendors and with a strategic eye towards solving problems and minimizing waste. 

Again, I was not buying  $100k observatories'.  For all I know, perhaps this is just the normal level of experience for that customer.


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#15 c172jeff

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Posted 07 December 2020 - 11:54 AM

Incidentally, I did speak with Chroma and they said that Tolga Astro can honor the price quoted last week. 

 

They said that they understand it was a significant change and they are working with vendors to honor prior commitments.  I even asked about the verbal commitment made to me as it was not in a "shopping cart."  They said it was ok, but they needed to see an order in a few days.

 

So, go ahead Tolga and send me an invoice and I will make the purchase now. 

 

1) Ha 3nm 31MM unmounted filter at last weeks price.


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#16 lynnelkriver

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Posted 07 December 2020 - 02:48 PM

I highly recommend Tolga Astro also!  I purchased a TEC 140FL and lots of other equipment through him and I can't stress all the help he gave me over the phone on my purchases.  All the best, Scott



#17 MJB87

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Posted 07 December 2020 - 03:22 PM

Let's stay on topic please. This is a topic covering experiences people have had with this specific vendor. Both positive and negative experiences can be provided, as long as they reflect actual personal experiences.



#18 akulapanam

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Posted 14 December 2020 - 01:26 AM

I do understand vendors can change their prices overnight and leave salespeople backpaddling.

I do understand why vendors might not want to telegraph price increases. 

My call back to place the order was not a week/month, it was but a few days later (the Sunday).

 

It is reasonable to assume the sales conversation is different when talking with the owner of a company than when with a front line/detached salesperson.

 

My perspective is tempered mostly from that basis, I talked with the owner.

I talked with an owner who should have known about a price increase in a few days and/or hinted at the timeliness of calling back if I wanted to place the order. 

 

My negative review was not only based on the sudden price change, there were other aspects that left a sour note.  It was a cumulative experience that prompted this.

 

 

My initial call about buying the Ha filter somehow took a detour that ended up with a suggestion to buy a new mount at twice the cost of my own mount.  I have a Losmandy G811. 

 

In a conversation with Tolga, we discussed drift aligning and how hard it was.  The G811 is a very good mount where a lot of people who use it, are happy with it.  I found it interesting to hear a suggestion, "just offering to help," that led me in the direction of buying a new Paramount mount (I think that was the company) that includes software (TheSky?) to make the process easier.  Supposedly, this new mount/software has graduation scales/labels on the mount whereby the software directs the user to literally turn a knob this way/that to quickly drift align/build a model.  I suppose it is easier, but a new mount?  Really?  I asked if the Gemini II software (in the Losmandy) has an ability to polar align without a view of polaris, he could not comment.  I asked if PHD2, with its magenta circles (in drift align) would make the process easier.  He did not know.  He just stated that this new mount made it super easy.

 

 

Perhaps? What kind of a customer just writes a check based on that.  If I was spending someone elses money where the incentive might be to spend it/lose it and/or I get paid on how much money moved, I might call Tolga an expert and go by his advice, buy a new mount. 

 

In my case, I am carefully spending money on a hobby that I'm trying to evaluate the merits of. 

 

I did think a suggestion to buy a new mount was unreasonable, especially when I stated to Tolga that my setup was portable and I live in a B6 location!  In fact, I don't think any suggestion that leads to buying a new mount to make the drift aligning/model building process easier is appropriate for anyone quite frankly, whatever budget.

 

 

Similarly, when I called back to place the order, I asked if I could send a few RGB pictures so he could evaluate to see if there was enough color information to combine with the Ha filter to get a pleasing image.  I was especially interested in collecting detail from the Ha filter, which should be immune to skyglow, and combine it with the color data I could obtain in my B6 location. He stated he did not get involved with that and instead directed me to a website that provided tutoring for $.  I considered that upsell #2.  I was interested in an opinion of how good my color data was on one sub, where I intended to collect many more, with my ultimate direction of collecting HaRGB in my B6 sky. 

 

Upsell #3 was where he solely directed me to a 3nm filter instead of the 5nm one which might have also worked just as well.  I'm ok with that as I tended to defer to his advice which was relatively more than mine in that aspect and the upsell wasn't thousands.  Yet, I think he should have accepted an image or 2 and commented on just how Ha would improve it.  Little/Lot/Ok color detail, need much more time, that kind of thing. Maybe there were guiding problems that merited  a new mount?

I considered that I was talking with the owner of the company and generally speaking, he should know more than a lower lever sales person and be especially upfront.  Innot stating the price increase, I later considered it as him holdingback.

In the past, there were many times I can remember speaking to salespeople, at different companies, in different industries, and they were significantly more knowledgeable and spent the customers money carefully.  Again, this is all relative.  In some of these cases, they accepted images and offered suggestions.  In others, they would say prices are expected to increase and/or sales are expected at NEAF or Black Friday/New Year.  My general feeling is that at some of these other companies there existed a higher level of "lets get you going without breaking the bank" or a level of sincere helpfulness that I did not see at this company.  I don't even know if he really uses these products.  I did see Tolga as somewhat helpful/knowledgeable, but it was under an umbrella, influenced, by the customers possible expenditure.

 

 

In this company, I observed what I would consider strategic "I don't know's" and/or hints at making higher level expenditures to more easily solve problems.  I understand that one gets what they pay for, but there are diminishing returns, which people who image should be very familiar with.  Here I feel, there was less of an attitude of try this first, see how that works, then decide to upgrade later.

 

Again, this is just my opinion.  Everyone can have their own.

 

I've been in this hobby a few years.  I try a few things, see a problem, ask for help, try something else. I tend to be strategic in how much I spend and on what items.  I have many other hobbies.

 

The bad review is simply my experience.  I called a few days later to buy and was casually told of the price increase.  I asked to send a few images and "the company does not get involved in that sort of thing."  I've seemed to have a customer experience where other companies being more willing to take a look.  The times I've called, I've experienced upsells that were either too much/to far from the initial starting point/budget.  Other companies had upsells too, just that these seemed much more draconian.

 

 

I'm ok with everyone's superlative reviews.  Yet, I find it strange that when you give a superlative review, you can simply get by by saying .... "great job, I'll buy again", "saved me money" and that when you have a negative review, you have to justify it to minutia.  Its all relative and on a percentage basis one should speak of these things. 

 

He might be  the best to build an observatory, but that is a different customer than me.  Again, its a general feeling of where customer service lies in a very large mosaic of attributes, not just a price change.  

 

Yet, A $200 increase is almost %50. %50 is not a small amount.  You would be humbled if you're stock portfolio dropped by %50 in 3 days. 

 

If he knew that the price would increase by that much in three days, he should have implied to call back sooner than later.  not the money, just a data point in my perspective.

 

 

Simply my point of view based on a few years of purchases from different vendors and with a strategic eye towards solving problems and minimizing waste. 

Again, I was not buying  $100k observatories'.  For all I know, perhaps this is just the normal level of experience for that customer.

In all honesty, and your not going to like this, he gave you some good advice.  G811 is a fine mount however there is a reason that people are using Paramounts,10Micron, and AP.  While I have had some stressful experiences with Bisque one thing I never worry about is getting very precise polar alignment.  From that standpoint even Celestron offers better solutions that Losmandy.  At the very least I would take his advice on upgrading the software suite to something like TheSkyX.  3nm over 5nm.  Unless you are using fast optics or trying to add ha to very distance galaxies, I would go for as narrow as possible. I have personally been amazed at how much incremental step downs in bandpass make.  

 

The way I look at Tolga is this.  He gives you good, and often times, expensive advice.  It is up to you on whether to follow that advice or not. He doesn't hold it against you if you don't and he is always honest about what you should do in his opinion. I can tell you that about 95% of the time when I didn't follow his advice I ended up regretting it and wishing I had!  I would also mention that if I had followed his advice more often I would have saved a ton of money in the long run!


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#19 mccomiskey

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Posted 14 December 2020 - 08:05 PM

I have known Tolga for several years, and purchased multiple mounts, cameras, filters (Chroma, as it happens), focusers and other items from him.

 

I have found him to be unfailingly patient, generous with his time, and completely transparent about pricing.  When he has been able to, he has let me know if there were pricing deadlines that needed to be met to avoid a price increases, and gently -- and appropriately -- pinged me as the deadlines approached (something that I very much appreciated).

 

I have not built a $100k observatory , but on multiple occasions, he has steered me away from unnecessary gear and guided me to less expensive equipment that was better matched to my use case than more expensive items I had initially asked about.

 

Of the vendors I work with in my several technical hobbies (including other vendors I have worked with in astrophotography), Tolga is the equal of anyone in both his knowledge of his subject matter, his transparency and surpasses most in his willingness to help educate his customers.


  • akulapanam, Hobby Astronomer and gerald12 like this

#20 Christopher Erickson

Christopher Erickson

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Posted 21 December 2020 - 03:11 AM

My experience with Tolga is that he is intelligent, hard-working, that really cares about his customers, and is fiercely honest.

 

I would have to believe that if he didn't mention an impending price increase, it was simply because he wasn't aware of it at the time himself.

 

The fact that he offered to lose money on the deal and eat the price increase himself if you asked him to, speaks volumes to me.

 

I hope this helps.



#21 c172jeff

c172jeff

    Explorer 1

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  • Joined: 30 Oct 2018
  • Loc: East Hartford, CT

Posted 21 December 2020 - 12:51 PM

Chroma Filter
 

Here is a picture of what the offending filter looks like.  It arrived 12/14.  Where did this come from....

 

It did not come from Tolga Astro!

 

I bought it from another vendor at the higher price.

 

Shortly after the price increase, Chroma offered to work with their vendors to make good on the prior quoted prices. 

I mentioned this in an earlier post. 

 

When I contacted Tolga to order, he would not work with me/Chroma to get this done. 
He could have done this as it was the Monday after the price increase and the new order needed to come in the next day or 2, as per Chroma. 

 

Tolga was surprised I had even asked him to do this and would not because of the negative review I posted.  I have his email. 

 

I don't know what the conversation was between Chroma and Tolga (or when), but to me, Chroma said the "new" order needed to get in ASAP.  Tolga's negative responcse was within the hour of my asking.

I can't say I was surprised with his refusal, I would be reluctant to do so myself. 

 

 

Yet, if I choose to be in a business selling expensive gear costing 10's of thousands of $'s, paying $200 to make good on a misquote would have been a no brainer.  If the $200 was too far out of the companies budget on day #3, then I would have worked with Chroma to get this order done at the pre filter increase price on day #4 or #5. 

 

I would have made some effort/tried to act professionally if it were my business.

 

If I looked at this matter personally, where a negative review/critiism simply hurt too much, I would be boarding the windows and calling my friends for their agreement/moral support.

 

I needed to ask Tolga about working with Chroma to place the order at the older price to be complete/fair/save $200. 

 

I did not need to post the ordering.  Yet, the complete customer experience/story ends with the filter in my hand and the sale finalized. 

 

Hopefully the filter works as expected, if it doesn't, that's on me.

 

I probably would have reposted positively if Tolga had "made some effort" or instead asked the moderators to wipe the slate clean as I perhaps might have initially been too harsh.

 

In hindsight, I was not harsh and have no regrets except for placing the initial LRGB order a year ago as there were hints of his character at that time!



#22 SeymoreStars

SeymoreStars

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Posted 21 December 2020 - 01:15 PM

Tolga sold me 100% of my recently purchased (since 2018) equipment. He is there to support me if there is an issue. I highly recommend using him for your astronomy/astrophotography needs.

 

tolgaastro.com



#23 MJB87

MJB87

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Posted 21 December 2020 - 02:50 PM

 

 
 

Here is a picture of what the offending filter looks like.  It arrived 12/14.  Where did this come from....

 

It did not come from Tolga Astro!

 

I bought it from another vendor at the higher price.

 

Shortly after the price increase, Chroma offered to work with their vendors to make good on the prior quoted prices. 

I mentioned this in an earlier post. 

 

When I contacted Tolga to order, he would not work with me/Chroma to get this done. 
He could have done this as it was the Monday after the price increase and the new order needed to come in the next day or 2, as per Chroma. 

 

Tolga was surprised I had even asked him to do this and would not because of the negative review I posted.  I have his email. 

 

I don't know what the conversation was between Chroma and Tolga (or when), but to me, Chroma said the "new" order needed to get in ASAP.  Tolga's negative responcse was within the hour of my asking.

I can't say I was surprised with his refusal, I would be reluctant to do so myself. 

 

 

Yet, if I choose to be in a business selling expensive gear costing 10's of thousands of $'s, paying $200 to make good on a misquote would have been a no brainer.  If the $200 was too far out of the companies budget on day #3, then I would have worked with Chroma to get this order done at the pre filter increase price on day #4 or #5. 

 

I would have made some effort/tried to act professionally if it were my business.

 

If I looked at this matter personally, where a negative review/critiism simply hurt too much, I would be boarding the windows and calling my friends for their agreement/moral support.

 

I needed to ask Tolga about working with Chroma to place the order at the older price to be complete/fair/save $200. 

 

I did not need to post the ordering.  Yet, the complete customer experience/story ends with the filter in my hand and the sale finalized. 

 

Hopefully the filter works as expected, if it doesn't, that's on me.

 

I probably would have reposted positively if Tolga had "made some effort" or instead asked the moderators to wipe the slate clean as I perhaps might have initially been too harsh.

 

In hindsight, I was not harsh and have no regrets except for placing the initial LRGB order a year ago as there were hints of his character at that time!

 

 

OK. We got it. You are not happy. You've made that clear to us many times. Maybe it is time to move on.
 


  • kiwisailor, c172jeff and kzar like this

#24 Xentex

Xentex

    Vostok 1

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  • Joined: 10 Nov 2015
  • Loc: Philadelphia Suburbs

Posted 28 December 2020 - 11:31 AM

I talked to Tolga a few times and bought a few things. I have had nothing but positive experiences.

If you have substantive questions you need help and consultation on, he's among the best merchants in the space. If you already know exactly what you want, and you want the item to be in stock and shipped tomorrow for free, I don't think that's the segment he's trying to compete in.

#25 rgsalinger

rgsalinger

    Cosmos

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Posted 29 December 2020 - 12:57 AM

Minority Report Follows ------

 

I have limited direct experience with Tolga. I found him to be a really nice guy and a really fair guy. At the same time, I was not impressed with his actual level of knowledge about how things really work. Putting together high end mounts and cameras and focusers is the easiest thing in the world to do. If you want to do something hard, help a friend get an Edge 8 working on an AVX one night properly focused and guiding with a DSLR on the back. Putting a PW20 on a GM3000 is a matter mostly of being able to lift the weight. 

 

I would not judge anyone's expertise based on projects with unlimited budgets. Observatory setup gets tough when you have to work out how to do things well without spending top dollar. YMMV

 

Rgrds-Ross




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