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Unable to Log In to Comment on an S & T Online Article

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#1 Dave Mitsky

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Posted 12 February 2020 - 03:14 PM

Has anyone tried to make a comment lately on an online article appearing on the Sky & Telescope site?  I keep getting a profile update page by WordPress and can't get past it. 



#2 ascii

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Posted 12 February 2020 - 04:19 PM

I get the profile page too, but I can leave it and go to the main site and still be logged in.



#3 Dave Mitsky

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Posted 12 February 2020 - 05:30 PM

What browser are you using?



#4 ascii

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Posted 12 February 2020 - 05:53 PM

It works for me in Safari on iOS and macOS.  It also works on Firefox on macOS, but with Firefox I have to reload the S&T home page after I go back to it from the profile page.  Only then is the login recognized. 



#5 goodricke1

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Posted 13 February 2020 - 07:13 AM

Made a a comment last week about TESS and it appeared; using Chrome.



#6 Dave Mitsky

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Posted 13 February 2020 - 02:45 PM

I usually use Chrome too but when I log on I can't seem to get past the Update Profile page.  I tried using Microsoft Edge with the same results.  The people at Sky & Telescope phone number are of no help.  I had no problem in the past in posting a comment to an observing article.



#7 Dave Mitsky

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Posted 13 February 2020 - 02:54 PM

I tried logging on to the article again on Chrome and somehow I was able to get past the Update Profile page without being logged out.  Unfortunately, I'm not sure exactly what I did to make a difference this time.



#8 spereira

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Posted 13 February 2020 - 03:52 PM

I tried logging on to the article again on Chrome and somehow I was able to get past the Update Profile page without being logged out.  Unfortunately, I'm not sure exactly what I to make a difference this time.

I log in on my MacBook Pro using Safari.

When I log in, I end up on the Update Profile page, and on the left side of the screen is a navigation area where I can select Dashboard.  Once I select that, I get to where I can navigate around, see articles & comments, etc.

 

smp



#9 Dave Mitsky

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Posted 13 February 2020 - 04:44 PM

Thanks, smp!


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#10 helpwanted

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Posted 14 February 2020 - 08:39 AM

maybe they banned you! smile.gif




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