I've scanned through various discussion threads relating to teething problems with Orion Intelliscopes, but haven't found this one addressed, I've emailed Orion twice with no answer to the first email and an automated response to the second over a week ago. Basically, everything seems to be working okay except the Altitude Encoder. When I do the encoder test the radius reading is between 135 and 165. The instruction manual says that, "if the number goes above 125, then the encoder disk and magnet may be too close too each other." However, it doesn't say how this can be resolved. I imagined that the right hand knob may be too tight but this doesn't seem to be the case, as, if I loosen it, the encoder doesn't read at all. I've been getting some quite low warp factors but the scope is still missing its targets by a couple or more degrees. Any help with this would be most appreciated.