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Cheap 24" Mirror

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33 replies to this topic

#1 Steve Dodds

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Posted 21 May 2020 - 05:28 PM

Just got this 24" f/3.5 mirror back from the coater.  Took 3 weeks for UPS to get it from California to Utah, tracking said it sat for 2 weeks at one place in Cal.  Apparently it looked suspicious so they opened it.  Took out all of the packing material took out the mirror and flipped it over.  Then they through away all the packing material that was protecting the mirror, put 2 screws in the lid and sent it to me.  So it went from Cal to Utah just sliding around inside a big wood crate.  It was worth $5000 and Cloudy Nights regular "Augustas" was real interested but didn't think he could afford it, bet he can afford it now.  Next week I will set it up and see how bad it is, maybe it can be masked off, if so I will offer it for a few hundred, but you will have to pick it up, I'm not shipping it again.

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#2 mfoose

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Posted 21 May 2020 - 05:33 PM

What a joke!


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#3 Aaron_tragle

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Posted 21 May 2020 - 05:41 PM

That is absolutely appalling that UPS did that! Please tell me it was insured.


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#4 Augustus

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Posted 21 May 2020 - 05:45 PM

What the......

 

I wonder how much of the aperture is still usable????



#5 michael_m

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Posted 21 May 2020 - 05:49 PM

If ever there was a legitimate claim due to negligence by the shipping company, this is it !!! Yeah sure hope it was insured. UPS should be ashamed, and make this right to you. 


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#6 Steve Dodds

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Posted 21 May 2020 - 05:50 PM

UPS won't insure glass, they will take the insurance money but if something breaks they will just say it wasn't packed properly and not pay.  So I don't bother, I'm just out $5000


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#7 skyward_eyes

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Posted 21 May 2020 - 05:58 PM

That is awful. We have had our fair share of shipping errors with them as well. We pack well but its amazing what happens even when you do it right. What a waste... 

 

But yes, anyone who is not familiar with UPS, ready the fine print on the "insurance" for glass. 


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#8 Augustus

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Posted 21 May 2020 - 06:01 PM

This is why I ship with FedEx or USPS when I sell optics. Never have had any issues when either one smashes them (thankfully not very often).

 

A real bummer. I would like to see if it's possible for me to salvage it though.


Edited by Augustus, 21 May 2020 - 06:01 PM.


#9 Aaron_tragle

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Posted 21 May 2020 - 06:01 PM

From now on, I highly recommend taking a picture or even a video of the packaging and asking the coater to do the same. This simple act can completely invalidate that claim.


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#10 Steve Dodds

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Posted 21 May 2020 - 06:03 PM

I have never shipped anything this big with UPS (115lbs) should have gone truck


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#11 RLK1

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Posted 21 May 2020 - 06:27 PM

When I shipped my 16" mirror out for coating via UPS, I did pay for insurance for it. The caveat, according to the UPS store, is that they have to do the packaging themselves. That means double-boxing, proper packing material and their logo on the box. Had that been the case here, it might have not been opened for some sort of half-baked inspection that resulted in the damage that we see in the post. I'm certainly not defending UPS here but I'm just relating my experience with them...


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#12 Lukes1040

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Posted 21 May 2020 - 06:31 PM

That’s heartbreaking.
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#13 airbleeder

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Posted 21 May 2020 - 07:43 PM

   That would be a tough one to swallow. It's a shame that those responsible can't be held accountable.


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#14 jessebear

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Posted 21 May 2020 - 08:06 PM

Awful. I usually have decent luck shipping things with UPS but this is unforgivable. I hope it can be salvaged. I'm not far from you but this is way bigger than anything I'd planned to tackle anytime soon.

#15 rcdk

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Posted 21 May 2020 - 09:12 PM

I already had in mind to start silvering mirrors.  I can't believe how bad shippers have gotten.  All of them have gotten fairly ridiculous the last few years.  


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#16 gatorengineer

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Posted 21 May 2020 - 09:31 PM

Sorry for your loss. You could water jet some nice off axis mirrors out of what's left.
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#17 ManuelJ

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Posted 22 May 2020 - 06:10 AM

UPS did that also to me. The insurance told me that the box did not met the specs of "double wall".

 

It was a triple wall thickness one.

 

Money lost, sorry.


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#18 Dick Jacobson

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Posted 22 May 2020 - 10:22 AM

I just bought a 30" mirror from Mike Lockwood. He uses R+L Carriers. Shipped from Illinois to California for coating, then to me in Minnesota. The mirror and crate looked in excellent condition when I picked it up.


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#19 faackanders2

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Posted 08 June 2020 - 09:15 PM

   That would be a tough one to swallow. It's a shame that those responsible can't be held accountable.

He did not buy insurance, and just paid for shipping, so would just be able to get shipping cost back.



#20 airbleeder

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Posted 09 June 2020 - 11:06 AM

He did not buy insurance, and just paid for shipping, so would just be able to get shipping cost back.

   IMO, it is irrelevant what insurance would or would not have covered. Somewhere down or up the line, UPS should have paid in full for one or more of their employees doing that damage. It says a lot for the company, especially considering UPS takes  our shipping options into account when adopting their policies.



#21 stargazer193857

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Posted 12 June 2020 - 04:08 PM

He did not buy insurance, and just paid for shipping, so would just be able to get shipping cost back.


There is a difference though between accidental damage and deliberate damage. Changes the probabilities and have a case. They should not be allowed to deliberately break something just because their is no insurance. That is a lopsided contract.

The issue would hinge on him proving that he packed it and it was they who removed the packing.


I'll remember to not use UPS.
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#22 stargazer193857

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Posted 12 June 2020 - 04:10 PM

IMO, it is irrelevant what insurance would or would not have covered. Somewhere down or up the line, UPS should have paid in full for one or more of their employees doing that damage. It says a lot for the company, especially considering UPS takes our shipping options into account when adopting their policies.


News article?
For $5k it is almost worth hiring a lawyer or calling UPS. Problem is he would have to prove the facts.
News article is easiest bet.

#23 stargazer193857

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Posted 12 June 2020 - 04:17 PM

Most delivery drivers probably don't like lifting 115 pound boxes, and many would flag them as suspicious rather than lift them. Best to place on a pallet and send by truck.


I'm glad people like Steve are warning us about stuff like this. Had this happened on the way to the customer, the extra long wait would have backed up the customer claim of it being damaged by UPS.

#24 stargazer193857

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Posted 12 June 2020 - 04:20 PM

It is annoying how much power they have to damage stuff and get away with it. No accountability.

Even if you could sue them, do you want to sue one of the few companies that can ship your product?

Edited by stargazer193857, 12 June 2020 - 04:20 PM.


#25 stargazer193857

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Posted 12 June 2020 - 10:37 PM

I already had in mind to start silvering mirrors. I can't believe how bad shippers have gotten. All of them have gotten fairly ridiculous the last few years.


I bet that 25" was expensive to aluminize. Looking back on the damage, at home silvering seems best for something that big.

I bet the reason Steve had an aluminizer was not to make more money aluminizing but rather to not loose money on damaged shipments to the aluminizer.


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