Apologies for this post, as normally I would just call up Tele Vue to get an answer to this question, but since they're closed for the foreseeable future, I was hoping I might get some comments from other people who have purchased brand new Tele Vue scopes in the past (any model).
So I recently purchased a brand new, white TV-85. Upon taking it out of the box, I immediately noticed it has some scratches/marring in the paint, just above the focuser. Here is a link to a HD photo showing the marring. It's circled in pink, zoom in a bit and you will definitely see that some kind of a serated tool has definitely scraped the paint: https://drive.google...sbaZ44HMm5JZWUi
Okay, so maybe I got a bad one. I returned it, and ordered a new one. This one has even more problems. On the bottom side, there are loads of paint chips, shown in the photo marked "bottom_scratches", and all circled in red. These are small grey chips in the paint on the new scope. Yes, they're pretty small, but they're still annoying. Additionally, there is a weird cigarette burn looking hole on the focuser (circled in blue, in the "bottom_scratches" photo, far right), but this may be part of the manufacturing process. I can't remember if the first scope had one too. There is also a similar gouge on the top, like something from a serrated cutting tool, just above the focuser, same area as the first scope had, and you can see it in the photo marked "top_scratch". The "Made in USA" sticker is also not fully affixed to the scope body:
bottom_scratches and top_scratch here: https://drive.google...l_Zf44zgy0Rzh1m
Both of these scopes are from two different distributors. The first one is serial 4090, then second is 4060.
Is this level of paint damage and marring normal for a brand new Tele Vue scope out of the box? To me personally, it seems unacceptable, especially given the price Tele Vue charge for their products and their reputation. I have seen cheap Chinese telescopes and Tascos which have zero paint damage out of the box, and yet two TV-85s in a row have some level of paint damage.
So maybe this is normal for Tele Vue? Optically, both TV-85s are fine, but this is the first time in my life buying a Tele Vue scope and I was expecting everything to be perfect out of the box, but maybe this sort of paint damage is normal for them?
Should it happen no. Would I send a complaint yes. Would I send the scope back.....huum I would be more worried about if I got a good lens sample as opposed to a few nicks on the tube. If I did a star test and it looked fantastic I would not send it back as I could end up with a consmetically perfect scope with a inferior optic in it.