Mr Gavster, I would kindly ask you, with all due respect, if you place your story very often on topics related to CFF to try at least to place it in a correct light.
(for me, it is a bit weird to see you still push on this, 3 years after something was fixed and it was clearly not your experience with us, rather your experience with a dealer, which makes it irrelevant as you could have purchased any brand from that dealer, with the same issues; to hold a manufacturer responsible for what happens with a telescope that has spent almost a year on the shelves and 2000 km away, or even imply it indirectly, it is not correct nor normal).
* you communicated with me but decided to buy from an European dealer because of availability;
* you received, what was immediately obvious, a used telescope, improperly stored. Personally, we were far from happy to see that happening but on the other hand, given that you chose to buy there, you should have resolved your issues exclusively with them and mention them in all your commentaries and posts, not CFF Telescopes. I bet that a lot of people buying used equipment, no matter the brand, possibly might have encountered same situation.
* the ding you saw is normal if a sharp object hits the dew shield and such an action will show same result no matter the paint.
* yes, powder coating is applied in a thin layer (0.15 - 0.2 mm) and it is definitely prone to damage if a sharp object falls on a powder coated surface. We're speaking about aluminium here, which by itself is a softer alloy.
* after you contacted me back suddenly, telling me you purchased the 160mm and it is 'bad', I intervened realizing quickly what happened & dealer fixed the situation asap.
Believe it or not, we had a say in the way that situation was resolved.
If an oil-spaced refractor it is stored with its optical axis parallel to the ground (horizontal), for .... about half a year.... there might be a chance of seeing the same 'miscollimation'.
To prevent that, I think all manufacturers of oil-spaced optics might recommend long-term vertical storage. In fact, for your information, after that scope was returned to the dealer, we were contacted to 'repair' the lens.
We told them to store it vertically for a bit of time....after a couple of days or a week, it was back to 'normal' as it was delivered. Don't know on the cosmetics side, what happened.
Your unhappy story also had a positive impact on us/our business:
* all dealers that were not able to deliver a high-quality service for our brand, were removed from our list of collaborators, starting with 1st of January 2018.
* whenever a prospect customer contacts us regarding a possible purchase from a dealer, we deliver all information possible, regarding when the telescope was delivered, what configuration was delivered and we send the optical test report.
By doing this, we have minimized risks of damaging our brand.
We had a couple of unpleasant situations, prior to yours that made us think twice about what to do and with whom we can or cannot collaborate.
After some years in the business, it is obvious that situations like yours are bound to happen and we're glad they did. On the long run, it helped us.
For this, we owe you a 'thank you!' for bringing out your story.
So, although your experience was negative, for which I'm sorry, it seems it came with positive outcomes for you and for us.
I'm glad you are happy with your TEC, it is a great refractor from one of the very few manufacturers that are still doing everything 'in house'. It was/is an excellent choice.
Maybe it wouldn't hurt supporting such businesses as there might be more to gain for everybody, long term.
Wishing you a nice weekend!
* edited to avoid misunderstandings*
Edited by Catalin Fus, 14 June 2020 - 04:37 AM.