I know this has been said before several times in this forum, but I felt this had to be expressed. In a time when great customer service is more the exception than the rule, my experience yesterday proved there is still a positive ray of light in the purview of corporations to prove themselves worthy of customer loyalty.
A couple days ago I received a axial port coupling adapter for older Questar scopes that I assumed would work for my '65 Q. After it arrived, it was apparent the adapter was the wrong size. So yesterday I called Questar Corporation and Jim R. answered the phone. I explained what happened including my confusion as to why it wouldn't fit. After further discussion it was determined that my scope had been modified some time in the past by a previous owner. I also discussed what my goal was for a camera (RI2 or ZWO) connection to the axial port. Jim determined what I really needed was a 1.25-inch slip-fit adapter.
Anyway, we agreed that I would ship back the coupling adapter then Questar would send the required new adapter. Then he altered course and concluded that would take an unnecessary amount of time; so, he would ship the slip-fit adapter that afternoon and I would send back the other adapter concurrently when it was convenient. Normally the swap would have involved a $30 price increase for me... but Jim R. decided to just call it even and don't worry about it.
Needless to say, I was incredibly thankful. I understand Questar is somewhat of a small "niche" company that doesn't necessarily cater to a large-volume mass market, but at the same time, I considered that level of customer service well above and beyond what would be normally expected, regardless of the market it serves.
Some people wonder why the Questar product is so special; it's not only the product, but the company that stands behind it and provides individual, personal exemplary service.