Hello, I have a strange issue with my Atik EFW3 filter wheel. It is similar to the problem here
However, mine is stranger as it only happens after 1-2hours tracking. The wheel keeps moving to a wrong filter slots, sometimes recognises the wheel as 5 slots (though this is a 7 slot wheel). Moving to filter is very unreliable.
I checked everything, the cables are fine. There are not much dust inside the housing, the filters are extra secured with no loose movement. Has anyone had any ideas how to deal with this, aside from contact Atik for a repair.
I also have issues contacting Atik support. They never answer their email or something. Pretty frustration.