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Riger Systems top notch company

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4 replies to this topic

#1 NYMAN123

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Posted 08 July 2020 - 05:56 PM

I had the misfortune to drop from about 6t to a hard surface my 8 months old Rigel Quick finder, and unfortunately it stopped working.

Changing the battery I realized that the battery holder was broken.

I contacted Rigel, they asked that I return the unit.

I was informed that the battery holder was the issue, that they would fix it and while under warranty there would be no charge.

 

The unit was returned to me within a few days, and working like a charm.

 

Thank you Rigel, you are number one on my list. Great service, excellent customer relations.

 

Joe Mezzafonte

Long Island NY


Edited by NYMAN123, 08 July 2020 - 05:57 PM.

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#2 PXR-5

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Posted 08 July 2020 - 08:47 PM

That's good to know :) I have a Rigel, it's a nice compact unit :)

#3 Zamboni

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Posted 08 July 2020 - 09:54 PM

I swear by their Starlight flashlights, that's for darn sure. I've never heard an unkind word about their customer service.
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#4 mkothe

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Posted 09 July 2020 - 08:56 PM

I also had a couple of very good experiences. I sent one Rigel unit to have the reticle switched for a different design, which was done at no charge and turned around very fast. Then last month I fried the circuit on the unit that is powered through my Portaball (don’t ask), and again received very fast service and clear communication.

Very satisfied!
Michael

#5 MHamburg

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Posted 10 July 2020 - 05:24 PM

I love their illuminated PulseGuider which they repaired for me without question.waytogo.gif waytogo.gif

Michael




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