Going to suggest your expectations are too high.
The 4SE is a nice instrument but high precision engineering it is not.
Reasonable engineering maybe.
When you set it up the better the initial position is to ideal the better. Basically the scope has less user introduced errors to compensate for.
First question is how do you aim North ?
Many use a compass and that is pretty close to useless.
If you had a location you could be told your magnetic declination, just in case you are using a compass.
So set up is everything.
Data should be set by you not from the pick list. Somehow Celestron never seem to have that right.
You need a wide eyepiece, as wide as possible so lets say 30mm plossl.
The 4SE is a Mak and 1325mm focal length.
So a 30mm gives 44x and a field of 1.1 degrees. Here is the odd aspect the field is really +/- 0.55 degrees.
So goto's have to be very good and that is with a wide eyepiece that I half guess you don't have one.
If the scope went to within 0.8 of a degree of the requested target then that target is out of view.
If you are going to a planet then planets are a problem. The things move - inconsiderate of them so the software has to calculate where they should be. And Jupiter is presently going backwards. And the processor in the 4SE is close to pathetic. As is the memory. So do not expect PC performance or ability, abacus maybe, PC no way.
So where are you and what is your exact detailed setup process.