[Admins - if this is not the correct place please relocate this post]
I want to publicly thank Orion's customer service and tech support.
I purchased an XT10g back in the spring and had an issue that they have been working with me to resolve. At every turn, they were great. Their tech support was knowledgeable and patient with me. While they were not able to resolve the issue with the XT10g, due to the time it took to try to Get it resolved, they extended they 30 day return policy to allow me to return it and get credit towards an XX12g (which I should have bought in the first place).
I can recommend them. Yeah, I've criticized them in the past for charging more for some products than other vendors but with this kind of support backing up their stuff, I'd say it's worth it.