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Damaged glass on ZWO ASI 1600MM PRO

CMOS astrophotography
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6 replies to this topic

#1 Philipp Anzböck

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Posted 10 August 2020 - 04:37 AM

Hi Guys,

I don't know how, but my protection glass broke on the inner side of my camera. Has anyone had a simmilar issue, or does anyone know how to resolve it? I still got warranty on the product.

Thanks for all replies,

Cheers!

ZWO 2.jpg

20200810_112238-min (1).jpg



#2 cmooney91

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Posted 10 August 2020 - 07:31 AM

Hard to tell from the photo, but it looks like it could be damaged anti-reflective coating on the outside.

Hard to imagine the glass spontaneously chipping out on the inside



#3 l_stoian79

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Posted 10 August 2020 - 10:06 AM

You can buy it directly from ZWO (aliexpress official store), or from any ZWO reseller around your area.

Edited by l_stoian79, 10 August 2020 - 10:07 AM.


#4 SonnyE

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Posted 10 August 2020 - 04:41 PM

"I still got warranty on the product."

 

Then don't mess with it, or you'll void your warranty.

Get a RMA, and get that puppy sent in.

 

Take one giant step backwards into visual for the time it takes. 



#5 Philipp Anzböck

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Posted 10 August 2020 - 04:42 PM

Thanks for all the replies, I already decided to contact the manufacturer and get the camera repaired.


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#6 SonnyE

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Posted 10 August 2020 - 04:49 PM

Thanks for all the replies, I already decided to contact the manufacturer and get the camera repaired.

I think that is your best option.

Often, a serviced piece of equipment comes back better.

Because it gets special attention. Instead of a quick look over by a bored inspector.

Please let us know how it comes out.



#7 jmiller1001

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Posted 11 August 2020 - 10:20 PM

I dropped my ASI1600 a few months ago and ZWO repaired it.  The shipping to China was not cheap ~$117, but it was repaired and returned in a few weeks (just after the COVID shut down in China).  




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