Hi all, I have recently received an iOptron GEM45 with built in iPolar. So far so good the mount tracks well and slews to targets accurately.
However, I’m having an issue maintaining a connection to the iPolar itself. The iPolar software connects and displays a preview but stops updating after about 5-20 seconds. I’ve been connecting to the camera by an externally powered usb hub. All three Windows PCs I’ve tried all had the same problem with maintaining a connection to the iPolar camera.
The linked video displays the exact problem I’m experiencing. Connects to the iPolar and updates the preview for 20 seconds and suddenly stops. Likewise Sharpcap software also displays and updates a preview but only for a few seconds. Relaunching the iPolar software can sometimes reestablish a connection to the camera but still has a problem with suddenly stopping. Sometimes it cannot reestablish a connection, it will prompt the “Camera failed to connect” message. Likewise again Sharpcap exhibits the same behaviour but returns a detailed error on not being able to start the camera in any mode, I've attached this.
All 3 PCs have the following:
- All up to date the .NET Framework 4.8 or later
- Camera privacy setting has been checked to allow desktop apps to use the camera
- Turned off USB selective suspend setting
I’m not sure what else to do, is the camera faulty? I’m hoping someone here has maybe experienced the same or similar problems and may be able to help. Any help will be very much appreciated.
I’ve also got in touch with iOptron support and I’m waiting on a reply.
Also I'm new here I hope I posted this in the right sub forum.