This is an interesting exchange from the perspective of someone looking for a new mount. A Losmandy user describes an issue with "wild DEC backlash" in their GM811G, and provides some description regarding how they have tried to address it. The Losmandy rep then counsels the user about vague posts not being helpful, and suggests they work with the PhD2 team more closely.
I can appreciate the recommendation to work with the PhD2 team, makes sense. But wouldn't it also make sense to offer some assistance diagnosing the "wild backlash". After all, it is a Losmandy mount that is being discussed. Perhaps this was done via private message and I didn't see it. Perhaps I missed some context elsewhere in the exchange.
As it reads, it sounds like a missed opportunity to demonstrate the kind of product commitment someone would expect from Losmandy.
Help me if I am seeing this wrong.
sure - i can offer my perspective.
I am a regular contributor on the PHD forums, and i analyze anywhere from 5-15 guidelogs per day. So i like to think i am familiar and comfortable diagnosing guiding related issue.
Something like this involves getting the proper guidelogs, making sure it includes a calibration and guiding assistant run, and they are good results (this may take some back and forth, since sometimes the issue are simple errors like bad setup data, bad sky position, etc.).
A baseline guiding is what I would always start with to start with a clean slate, which was part of my recommendation
Then, figuring out what is the cause may involve a lot of detailed specifics about PHD, the mount, guiding settings, etc. that are unique to that individual. there is a lot of back and forth
My suggestion about moving to PHD forums was because:
1. This specific thread is about multi-star guiding feature, not about general guiding help and not Losmandy, so i think it's off topic enough and detailed enough that it should be given a proper forum.
2. as mentioned, I am at the PHD forums every day helping out with a lot of guiding questions (across all mounts), so I fully expect to engage Jim or anyone in those forums. (if you aren't familiar with PHD support forums, you'll see i post a lot). in addition to helping in general, I also have Losmandy experience
so i'm basically saying let's get your question answered with full attention, not as an off topic thread distraction.
3. in addition, Jim specifically mentioned a feature request "IMHO it would be helpful if the user could select the size of the AutoFind star area. Where 1.0 is the entire FOV and something like 0.75 only covers 75% of the inner area FOV." which has nothing to do with multi-star, guiding results, or the mount. It's a feature request and I think referring this to the PHD devs makes the most sense. not sure where else I would send that?
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Jim and I have exchanged messages over the months (years?) and i'm always happy to help him or anyone out. you can PM me, send email to techsupport at losmandy.com whatever i'm good with it
Jim if you have any followup questions just let me know.
@dcweaver if you still think it is a missed opportunity, let me know what you think i could have done better.
Brian
Edited by bvalente, 06 April 2021 - 08:56 PM.