I have been using an Orion Star Shooter Auto Guider (SSAG) for several years. Never had a problem.
I got an extra laptop to help with my AP setup. It's the exact same as my old laptop -- a Dell Inspiron N5050. Both run Windows 10.
I installed the exact same SSAG software (SSAGdrvfull5.1) and the exact same PHD2 software (phd2-2.6.1-installer) in my new laptop.
When I open PHD2--as I have done hundreds of times on my old laptop--and try to connect the SSAG, PHD2 tells me that the connection failed.
I have tried connecting to each of the 3 USB ports on the laptop. All three give the same result.
I cannot figure out what I am doing wrong.
I'm sure the problem is NOT the cable or the SSAG. The camera still connects when using the old laptop.
I want to use the new laptop because the keyboard on the old laptop no longer works and other features are acting strange (I can no longer open MS Word or Excel).
Any ideas ???