I just received an Antares 1.6x Twist-lock 2" barlow. However, neither my one 2" eyepiece or my 1.25"/2" adapter fits into it. They go in about 1/2" and hit the grey plastic compression ring. That ring is free-floating just under the twist-lock ring and even when the ring is tightened down, it moves freely. It looks like screwing down the ring should force the split plastic ring inwards to hold the eyepiece in place but it is not making contact with it. I emailed Antares customer support but I'm waiting to hear back from them. Has anyone with this Antares barlow experienced this problem before?
I have attached an image showing the gray plastic ring in question. I can't help but think I'm missing something.