I am having a difficult time with these product names and nomenclature.
There is a SkySurveyor V6 shortcut on my desktop.
I purchased the 8-10" Reflector Unlimited model 450S and it does not work.
The portal says I have no license, although my credit card has most definitely been charged.
Is there something else I need to buy?
Dear Jeff,
Thank you for your order.
SkySurveyor is the name of the suite that includes SkyWave, SkyGuard, and SkyGuide. All of them are under the same universal installer, which is why the default shortcut on the desktop is named accordingly. You can rename it as you like using the shortcut's contextual menu. After installation, the first time you run the application, you will be asked which product you want to set up. In your case, select SkyWave.
Here is a link to the documentation for the portal, installation, license, and model management, which I recommend reading first:
https://www.innovati...lManagement.pdf
The next link is the SKW/SKG documentation, which is also available in SkyWave using the "?" icon on the top right of the GUI or the F1 key for contextual help:
https://www.innovati...llimatorCT.html
When purchasing a model, it may take a few minutes before it appears on the portal. If you can see your model on the portal with the red flag not activated, this means it is available to be linked to an instrument compatible with the model's parameters. Checking your account, I see that you have a model for a reflector telescope with an aperture of 203 to 305 mm available, which has not yet been linked to any SkyWave instrument.
In SkyWave, when you request to create the actual model and download it (using the request and download button next to the NN model field) from the instrument page for your telescope, you will be provided with a list of all available (unlinked) models compatible with this telescope. In your case, the only one available is the 203 to 305 mm model.
If you do not see any models, please ensure that your aperture is within the model range and that your central obstruction is correctly set. The central obstruction (CO) is the ratio of the secondary obstruction diameter to the telescope aperture, expressed as a percentage. When set to zero, it tells SkyWave that you have a refractor. For any reflector model, it must be between 30% and 55%. The default value is set to zero. If the CO is not set correctly, your model will not appear in the list of available valid models for your scope on the portal. Also SKW will not work with an incorrect CO value.
Edited by Corsica, 18 March 2025 - 05:06 PM.