I'm so frustrated, my patience is about at it's end.
On August 28, 2020 I ordered an Orion 180mm Mak OTA through a well known online retailer (I'll refer to them as XYZ). I've seen nothing but great reviews for XYZ so didn't expect any problems. I knew Covid had severely impacted the industry and was causing delays but was confident they would eventually ship and I would get mine when my place in line was reached. So I settled in for the long wait.
I checked in with XYZ periodically to make sure they hadn't forgotten about my order and see what the expectation was. Early responses were along the lines of "we expect to receive a shipment in 1-2 weeks", which eventually became "2-4 weeks", then dates further out. Frustrating but I figured it's just the times, it will come eventually.
Then I saw a post from a member here who had ordered the same OTA directly from Orion on Dec 2, and received it just over two months later! So I thought maybe mine will ship soon a waited a week.
After the week went by with no shipping notification I emailed XYZ and Orion sales explaining the situation. Orion responded shortly informing me that they had forwarded my email to the wholesale department since my order was through XYZ. XYZ responded to my email the next day with essentially the same canned response - the expected ship date is abc... The date they quoted me was the expected ship date shown on the Orion website, in other words, the date an order placed THAT DAY would be expected to ship.
That email from XYZ push me over the edge. I was livid. It was clear they were ignoring the fact that I had been waiting nearly 6 months while at least one person (and presumably others) who should be much further down the line than me had already received theirs. I sent another email to XYZ and the wholesale department of Orion emphasizing that something was wrong and they needed to figure out why I haven't received my OTA.
It's been two days since I sent that last email with no response at all, not even an acknowledgement that they are investigating the issue. I'll give them some more time, but I'm starting to consider cancelling my order. The problem is, I would still very much like to have the OTA. So what do I do? Cancel and re-order direct from Orion and start at the back of the line again? Order a Skywatcher? Keep raising hell with XYZ and Orion?
Ugh, worst shopping experience of my life. I've never had a problem like this and I'm not the type of person who is comfortable with these types of confrontations. I really don't know what to do if they don't get back to me with something reasonable soon and would appreciate some advice.
Edited by gdavis, 24 February 2021 - 10:03 PM.