I don't care if you are backlogged for two years. if you run a business emails should not take a month or two or three to get a response. I do not think that you should advertise on your web site call or email if you don't plan on being able to respond. The thing here is that astronomy is a hobby for me. I do not live and breath it. I can find another hobby. it not worth the trouble for me to chase a company like that.
And I suspect a component of their model is passive selection of a certain type of customer. Not everyone makes it through. Yet BYO persists.
Likewise it may not be completely accidental that BYO also may be extended to read Build Your Own.
One of the last times these sort of complaints surfaced it turned out the group was grieving the unexpected death of one of their number. There was some thought they'd be calling it quits but they resumed. Again, not like a conglomerate that would step over a body to pickup a fiver and then call Janitorial Services to deal with the mess. For BYO it apparently ISN'T always about the customer.
Lastly, in these plague days you cannot know the status of those you curse.
Good luck with your project.
Edited by havasman, 04 March 2021 - 10:35 AM.