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A shoutout to Skywatcher USA

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5 replies to this topic

#1 SteveFPV

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Posted 14 April 2021 - 10:55 AM

Just want to show my support to Skywatcher USA for their awesome warranty support.

My synscan hand controller for my eq6r pro wouldn't power up. Told them about my issue and they sent a new one very fast. Totally appreciate it. Great service!!smile.gif


Edited by SteveFPV, 14 April 2021 - 11:06 AM.

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#2 Supernova74

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Posted 14 April 2021 - 11:05 AM

So good old fashioned customer services stills exsist then!?


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#3 PirateMike

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Posted 14 April 2021 - 11:13 AM

I second that. SW USA has always (well at least in the last few years) been supportive of customers... others not so much.

 

 

Miguel   8-)

 

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#4 alphatripleplus

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Posted 14 April 2021 - 11:23 AM

I love to hear stories of great customer service! Congrats to SW USA.


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#5 Dynan

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Posted 14 April 2021 - 11:59 AM

I love to hear stories of great customer service! Congrats to SW USA.

Then I'll add iOptron. Bad Main Board cause local lightning, I think...(no direct hit). Packed up, went 110 miles home. Called iOptron at 9AM (EDT). Had a board on the way by 4PM (EDT). It'll be here Friday.

 

Hypersonic replies to emails and a phone call. Just wonderful. (Thanks, Ron!)


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#6 sevenofnine

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Posted 15 April 2021 - 06:37 PM

I too am impressed with Sky Watcher C/S. I broke the leg on my tripod and wanted to buy a replacement. They sent me a new tripod at N/C. It doesn't get better than that IMO. bow.gif


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