Nearly all of us have invested a lot of money in our equipment and when it breaks it can be inconvenient and often, we are forced to rely on the support of the original vendor to get items repaired or replaced or at least offer advice on how issues might be resolved. One of the essential items in my imaging setup is the filter wheel.
My Optec IFW3 filter wheel would not return the filters to the same position when it rotates- a fundamental function naturally for decent images and calibration.
I contacted Optec repeatedly to get support with the issue and after many weeks of trying I finally got a 2 line response saying that the filter wheel is now discontinued and there is no support however I might like to try a calibration routine (that did not work- I tried that earlier)
This is an investment in the wheel, spare filter wheels and adapters costing close to $3000.00. I understand that parts become difficult to obtain or obsolete however the filter wheel looks relatively simple although very well made.
The email demonstrates a lack of sympathy for a customer predicament, lack of good will and a contemptuous attitude. I have ordered a replacement FLI filter wheel- I know FLI will support me if I have a future issue and I will never buy anything from Optec again- I plan to sell everything serviceable in the Optec stable as the response I received has well and truly made the horses bolt.
Edited by pyrasanth, Yesterday, 01:29 PM.