Don't know if this is the correct place for this post, but here goes. Recently purchased Celestron powerseeker 127 eq. Had an issue with the spring in the dec slo-mo adjustment. Spoke with Celestron help desk and was told the spring would be shipped to me free of charge. Remember this at most a $2 part. To my astonishment they sent a brand new EQmount. No charge!
Gotta love it.