(I wasn’t sure which section to place this post in. It’s about buying a new telescope only to find that I have been sold a previously used one.)
I wanted to share my experience – nightmare – as a way of getting the shock off of my chest and also to see if what happened to me has happened to others, too.
I bought what was held out for sale as a brand new Celestron CPC1100 Deluxe HD. I thought it strange that this seller – a huge Photo & Video outlet in New York, USA – had this telescope in stock when all other sellers were out of stock. Plus, it was on ‘promotion’………
So, I bought the telescope and it arrived a few days later. Straight away I could see warning signs. The box itself looked very old and filthy. Half of the top was missing, and the inner carton had been opened with the official Celestron security tape having been cut open. I took photos and advised the seller straight away.
As I unpacked the telescope, it became very apparent to me very quickly that the contents had been unpacked before. The telescope accessories were either already opened or just not packed as they would have been from the factory (I’ve had several Celestron scope before.)
When I unpacked the OTA and mount, my suspicions were confirmed. The mirror clutches had all been left open, there was Velcro around the corrector plate cover to help keep it on, there were a couple of those little rubber bungs that are used to seal up electrical ports placed in the control panel ports – and, worst of all – a series of small but deep white scratches across the one side of the corrector plate.
I was / am both shocked and totally disappointed. I know this stuff happens and that this is how the world turns round, but still……. I’d waited months and months for this telescope and then receive a previously used, damaged one. I requested an RMA and am due to return the telescope to them next week for a refund.
I have had a few items from this seller before that have shown clear signs of previous use. I took it up with them and they flatly deny ever selling returns or previously used goods as new goods. My experience shows otherwise.
So, has this ever happened to you? I suppose it would give me some comfort knowing I’m not the only to experience this! Thanks for reading.
PS I have since asked a trusted but much smaller seller to order me another telescope and they have kindly agreed to inspect the scope for me before shipping it on to me.