I'm thrilled to be able to let you know that we will be shifting our subscription fulfillment vendor over the next two months.
Beginning in October of this year we will be supported by a strong new vendor who will provide much better service for our subscribers and much better reporting and support for our staff. Our prior vendor was very much focused on large scale print magazines and Sky & Telescope was always a small fish in their big pond. This precluded any customized support or attention, which we struggled to get when problems were identified.
We anticipate that the challenges both we and our subscribers have faced in the last year, although on a path to getting better, will be fully resolved with our new vendor, including easier access for subscribers to check on their own subscription status, update mailing addresses and other features.
We'll make a more formal communication to each subscriber as the transition approaches with additional details. Thanks for being a subscriber and keep looking for additional news as we expand and enhance the Sky & Telescope portfolio.
Kevin B. Marvel
Executive Officer, American Astronomical Society