I was helping a friend get a new Starsense up and running. We were going to install the latest firmware, and upon checking the hand control, there was no USB port on the bottom! We could hear something rattling in it, so we opened up the hand control. The USB port was loose inside the hand control, the pads on the circuit board all exhibited cold solder joints, or no solder at all. This was a brand new Starsense, it came out of the box like that.
Pretty crappy quality control!