Hi Everyone !
I'm hope find some guidance from the community about an Issue I have with my brand new QHY268M.
After installed the One Package on my computer (I already have the latest ASCOM Platform running for my other astro devices) and reboot my computer I proceed to connect the camera to the computer an nothing happened. No audio confirmation from windows (when you connect any USB device), no changes on the device manager (no new devices recognized).
After the previous test I tried to connect the camera with 3 different set of USB 3.0 cables all of them working because I tested them with a QHY178III I use for guiding and the computer recognize the guide camera right away. I format the computer three times thinking that probably was a problem with my Windows. After the clean installation I perform the normal procedure: Install ASCOM platform + reboot + Install QHY One Package drivers + reboot. After completed the previous procedure I don't see any activity on the device manager when I connect the QHY268M to the computer on the USB3.0 and USB2.0 free ports on my computer. No Windows audio notification for a USB device detected. After that I tried in 3 different Windows computers and after 10 hrs+ of troubleshooting nothing works. I want to mention at this point I used the power adapter provided in the box to power up the camera and every single time I powered it up I heard the fan working (at least) but nothing happen when I connect it to the computer.
I tried to look in forums with issues similar to me, but in all of them at least the camera show up on the device manager but that's not my case.
At this point I think that is bad camera but I'm wondering if anybody have a similar issue or I just have bad luck to have a bad camera directly from the factory.
I appreciate in advance any comment of guidance from y'all.
Pdt. I already reach QHY tech support (sent a email describing my case) and I didn't get any answer (yet). I'll keep you posted with updates on my case and hopefully this post can be useful to somebody in future.