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SynScan Pro for Mac Crashes

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#1 galsarig

galsarig

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Posted 08 August 2022 - 05:24 AM

SynScan Pro app for Mac keep shutting down with the following error as soon as I press the "connect" button.
The Windows version and the Android version work fine.
Has anyone experienced it and can assist with a solution?
Thanks!

Attached Thumbnails

  • 291396930_10158691157261937_1407596812211372410_n.jpg


#2 OzViking

OzViking

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Posted 08 August 2022 - 06:53 AM

What information is hiding in the 'Report' button?

 

It will contain a crash dump & stack trace to help a programmer work out what happened.

 

Sometimes it's something you can fix (eg: permissions on part of the program) or something you can't.



#3 galsarig

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Posted 08 August 2022 - 08:15 AM

I don't really understand the report frown.gif  but I don't see any permission issue.

Here it is in case someone understands it.. 

thanks!
 

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Incident Identifier: AFD80CC2-92FB-43AA-A40D-29F3457FE366
CrashReporter Key:   779F5A6C-CFB3-6B2A-F49E-10A48FD53AC4
Hardware Model:      MacBookPro18,2
Process:             SynScanApp [14674]
Path:                /private/var/folders/*/SynScanApp.app/SynScanApp
Identifier:          com.skywatcher.synscanapppro
Version:             1.19.0 (1.19.0)
AppStoreTools:       13A1030d
AppVariant:          1:MacFamily20,1:15
Code Type:           ARM-64 (Native)
Role:                Foreground
Parent Process:      launchd [1]
Coalition:           com.skywatcher.synscanapppro [8748]

Date/Time:           2022-08-08 16:07:42.2258 +0300
Launch Time:         2022-08-08 16:07:38.4234 +0300
OS Version:          macOS 12.4 (21F79)
Release Type:        User
Report Version:      104

Exception Type:  EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000001, 0x000000019cae944c
Exception Note:  EXC_CORPSE_NOTIFY
Termination Reason: SIGNAL 5 Trace/BPT trap: 5
Terminating Process: exc handler [14674]

Triggered by Thread:  0

Application Specific Information:
*** CFRelease() called with NULL ***


Thread 0 Crashed::  Dispatch queue: com.apple.main-thread
0   CoreFoundation                	       0x19cae944c CFRelease.cold.1 + 16
1   CoreFoundation                	       0x19c91c38c CFRelease + 268
2   SynScanApp                    	       0x100a5fd60 SW::CopyNetworkInfo() + 56
3   SynScanApp                    	       0x100a5fdb0 SW::CWifiUtil::WifiSSID() + 20
4   SynScanApp                    	       0x100acb194 SW::Tfr_CurrentWifi::UpdateDisplayCurrentWifi() + 288
5   SynScanApp                    	       0x100acb010 SW::Tfr_CurrentWifi::OnActivate() + 28
6   SynScanApp                    	       0x100a99cdc SW::Tf_ConnectPopup::PopupEventHandler(SW::PopupHelper::EventType) + 56
7   SynScanApp                    	       0x100a577e0 SW::PopupHelper::PopupAnimationFinish(System::TObject*) + 532
8   SynScanApp                    	       0x1010b2690 Fmx::Ani::TAnimation::DoFinish() + 60
9   SynScanApp                    	       0x1010b4118 Fmx::Ani::TAnimation::ProcessTick(float, float) + 1544
10  SynScanApp                    	       0x1010c3f98 Fmx::Ani::TAniThread::OneStep() + 676
11  SynScanApp                    	       0x1010c3bdc Fmx::Ani::TAniThread::DoSyncTimer(System::TObject*) + 36
12  SynScanApp                    	       0x101398c84 Fmx::Types::TTimer::DoOnTimer() + 60
13  SynScanApp                    	       0x1013b8974 Fmx::Types::TTimer::Timer() + 80
14  SynScanApp                    	       0x101160ee0 Fmx::Platform::Timer::Ios::TCocoaTimer::timerEvent() + 60
15  SynScanApp                    	       0x101db4990 DispatchToDelphi + 144
16  Foundation                    	       0x19d8b9950 __NSFireTimer + 104
17  CoreFoundation                	       0x19c9af954 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 32
18  CoreFoundation                	       0x19c9af53c __CFRunLoopDoTimer + 1064
19  CoreFoundation                	       0x19c9aefc4 __CFRunLoopDoTimers + 392
20  CoreFoundation                	       0x19c993a54 __CFRunLoopRun + 1936
21  CoreFoundation                	       0x19c992b24 CFRunLoopRunSpecific + 600
22  HIToolbox                     	       0x1a55cb338 RunCurrentEventLoopInMode + 292
23  HIToolbox                     	       0x1a55cb0b4 ReceiveNextEventCommon + 564
24  HIToolbox                     	       0x1a55cae68 _BlockUntilNextEventMatchingListInModeWithFilter + 72
25  AppKit                        	       0x19f4f978c _DPSNextEvent + 860
26  AppKit                        	       0x19f4f8084 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1328
27  AppKit                        	       0x19f4ea250 -[NSApplication run] + 596
28  AppKit                        	       0x19f4bb96c NSApplicationMain + 1132
29  AppKit                        	       0x19f791a80 _NSApplicationMainWithInfoDictionary + 24
30  UIKitMacHelper                	       0x1b224a3b0 UINSApplicationMain + 1276
31  UIKitCore                     	       0x1c49c2b60 UIApplicationMain + 164
32  SynScanApp                    	       0x101184910 Fmx::Platform::Ios::TPlatformCocoaTouch::Run() + 112
33  SynScanApp                    	       0x101184898 __stub_in192s__ZN3Fmx8Platform3Ios19TPlatformCocoaTouch3RunEv + 20
34  SynScanApp                    	       0x1012fedf4 Fmx::Forms::TApplication::Run() + 148
35  SynScanApp                    	       0x100b408f8 FMXmain + 220
36  SynScanApp                    	       0x101df7240 _FMXstart + 96
37  SynScanApp                    	       0x1009764fc start + 60
38  dyld                          	       0x103fd908c start + 520

Thread 1:
0   libsystem_pthread.dylib       	       0x19c8c3078 start_wqthread + 0

Thread 2:
0   libsystem_pthread.dylib       	       0x19c8c3078 start_wqthread + 0

Thread 3:
0   libsystem_kernel.dylib        	       0x19c88a8b0 mach_msg_trap + 8
1   libsystem_kernel.dylib        	       0x19c88ad20 mach_msg + 76
2   SynScanApp                    	       0x100b827ac System::Internal::Machexceptions::ExcThread(void*) + 164
3   libsystem_pthread.dylib       	       0x19c8c826c _pthread_start + 148
4   libsystem_pthread.dylib       	       0x19c8c308c thread_start + 8

Thread 4:
0   libsystem_pthread.dylib       	       0x19c8c3078 start_wqthread + 0

Thread 5:
0   libsystem_pthread.dylib       	       0x19c8c3078 start_wqthread + 0

Thread 6:
0   libsystem_pthread.dylib       	       0x19c8c3078 start_wqthread + 0

Thread 7:
0   libsystem_pthread.dylib       	       0x19c8c3078 start_wqthread + 0

Thread 8:: com.apple.uikit.eventfetch-thread
0   libsystem_kernel.dylib        	       0x19c88a8b0 mach_msg_trap + 8
1   libsystem_kernel.dylib        	       0x19c88ad20 mach_msg + 76
2   CoreFoundation                	       0x19c9952b0 __CFRunLoopServiceMachPort + 372
3   CoreFoundation                	       0x19c993760 __CFRunLoopRun + 1180
4   CoreFoundation                	       0x19c992b24 CFRunLoopRunSpecific + 600
5   Foundation                    	       0x19d877130 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 236
6   Foundation                    	       0x19d9020ec -[NSRunLoop(NSRunLoop) runUntilDate:] + 124
7   UIKitCore                     	       0x1c49c42dc -[UIEventFetcher threadMain] + 156
8   Foundation                    	       0x19d86f63c __NSThread__start__ + 808
9   libsystem_pthread.dylib       	       0x19c8c826c _pthread_start + 148
10  libsystem_pthread.dylib       	       0x19c8c308c thread_start + 8

Thread 9:: com.apple.CoreMotion.MotionThread
0   libsystem_kernel.dylib        	       0x19c88a8b0 mach_msg_trap + 8
1   libsystem_kernel.dylib        	       0x19c88ad20 mach_msg + 76
2   CoreFoundation                	       0x19c9952b0 __CFRunLoopServiceMachPort + 372
3   CoreFoundation                	       0x19c993760 __CFRunLoopRun + 1180
4   CoreFoundation                	       0x19c992b24 CFRunLoopRunSpecific + 600
5   CoreFoundation                	       0x19ca1fcb8 CFRunLoopRun + 64
6   CoreMotion                    	       0x1bbe5f350 0x1bbcc7000 + 1672016
7   libsystem_pthread.dylib       	       0x19c8c826c _pthread_start + 148
8   libsystem_pthread.dylib       	       0x19c8c308c thread_start + 8

Thread 10:: com.apple.NSEventThread
0   libsystem_kernel.dylib        	       0x19c88a8b0 mach_msg_trap + 8
1   libsystem_kernel.dylib        	       0x19c88ad20 mach_msg + 76
2   CoreFoundation                	       0x19c9952b0 __CFRunLoopServiceMachPort + 372
3   CoreFoundation                	       0x19c993760 __CFRunLoopRun + 1180
4   CoreFoundation                	       0x19c992b24 CFRunLoopRunSpecific + 600
5   AppKit                        	       0x19f666374 _NSEventThread + 196
6   libsystem_pthread.dylib       	       0x19c8c826c _pthread_start + 148
7   libsystem_pthread.dylib       	       0x19c8c308c thread_start + 8


Thread 0 crashed with ARM Thread State (64-bit):
    x0: 0x0000000000000000   x1: 0x00000001c067a7d0   x2: 0x00000001c067a7d0   x3: 0x0000000000000000
    x4: 0x0000000000000000   x5: 0x0000000000000000   x6: 0x0000000000000000   x7: 0x0000000000000000
    x8: 0x000000019cd12e91   x9: 0x00000001f2a63000  x10: 0x0000000000000000  x11: 0x00000000240dc5b0
   x12: 0x0000000000000002  x13: 0x000000000000cfff  x14: 0x0000000000000046  x15: 0x000000008b873fa1
   x16: 0x000000019c91c280  x17: 0x6ae100016f48a960  x18: 0x0000000000000000  x19: 0x0000000160a511b0
   x20: 0x00000001528e8270  x21: 0x0000000151e82900  x22: 0x000000015208c8b0  x23: 0x000000019d8b98e8
   x24: 0x0000000160a511c8  x25: 0x000000002b310095  x26: 0x00000001528cbe50  x27: 0x000000015208c8a8
   x28: 0x00000001f5294000   fp: 0x000000016f48c480   lr: 0x000000019c91c38c
    sp: 0x000000016f48c480   pc: 0x000000019cae944c cpsr: 0x60001000
   far: 0x0000000106010000  esr: 0xf2000001 (Breakpoint) brk 1

Binary Images:
       0x19c910000 -        0x19ce56fff com.apple.CoreFoundation (6.9) <994db908-11a1-3e43-b7df-25c09d51368a> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
       0x100970000 -        0x1025bbfff com.skywatcher.synscanapppro (1.19.0) <5361f5b5-858a-3bdc-8f7a-90fb833d2dbb> /private/var/folders/*/SynScanApp.app/SynScanApp
       0x19d813000 -        0x19dc04fff com.apple.Foundation (6.9) <a2e534d9-cdf0-397f-a41e-147559c83893> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
       0x1a5599000 -        0x1a58ccfff com.apple.HIToolbox (2.1.1) <f842b96a-54f3-36f3-9b94-b258fae1b7eb> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
       0x19f4b8000 -        0x1a036ffff com.apple.AppKit (6.9) <a773dd23-b1c8-3c9b-9175-9a71d210ace0> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
       0x1b2245000 -        0x1b234bfff com.apple.UIKitMacHelper (1.0) <116be57b-2d44-3629-8891-b807ebb81cdd> /System/Library/PrivateFrameworks/UIKitMacHelper.framework/Versions/A/UIKitMacHelper
       0x1c49bf000 -        0x1c60cafff com.apple.UIKitCore (1.0) <d9410ddd-c83c-3144-9689-2f65b936a9ce> /System/iOSSupport/System/Library/PrivateFrameworks/UIKitCore.framework/Versions/A/UIKitCore
       0x103fd4000 -        0x104033fff dyld (*) <d9c2a46e-8dc4-3950-9d6a-f799e8ccb683> /usr/lib/dyld
       0x19c8c1000 -        0x19c8cdfff libsystem_pthread.dylib (*) <42166a2c-89a9-3c38-a215-f028544cea23> /usr/lib/system/libsystem_pthread.dylib
       0x19c889000 -        0x19c8c0fff libsystem_kernel.dylib (*) <03f48dc5-caa7-3678-af61-1a3c7fa8b06e> /usr/lib/system/libsystem_kernel.dylib
       0x1bbcc7000 -        0x1bbf68fff com.apple.coremotion (2667.3.33) <ce759ae5-ca76-3725-98bd-fda3be5db035> /System/Library/Frameworks/CoreMotion.framework/Versions/A/CoreMotion

EOF

-----------
Full Report
-----------

{"app_name":"SynScanApp","timestamp":"2022-08-08 16:07:42.00 +0300","app_version":"1.19.0","slice_uuid":"5361f5b5-858a-3bdc-8f7a-90fb833d2dbb","adam_id":"1302270121","build_version":"1.19.0","platform":2,"bundleID":"com.skywatcher.synscanapppro","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.4 (21F79)","incident_id":"AFD80CC2-92FB-43AA-A40D-29F3457FE366","name":"SynScanApp"}
{
  "uptime" : 110000,
  "procLaunch" : "2022-08-08 16:07:38.4234 +0300",
  "procRole" : "Foreground",
  "version" : 2,
  "userID" : 501,
  "deployVersion" : 210,
  "modelCode" : "MacBookPro18,2",
  "procStartAbsTime" : 2725245474731,
  "coalitionID" : 8748,
  "osVersion" : {
    "train" : "macOS 12.4",
    "build" : "21F79",
    "releaseType" : "User"
  },
  "captureTime" : "2022-08-08 16:07:42.2258 +0300",
  "incident" : "AFD80CC2-92FB-43AA-A40D-29F3457FE366",
  "bug_type" : "309",
  "pid" : 14674,
  "procExitAbsTime" : 2725336553547,
  "translated" : false,
  "cpuType" : "ARM-64",
  "procName" : "SynScanApp",
  "procPath" : "\/private\/var\/folders\/*\/SynScanApp.app\/SynScanApp",
  "bundleInfo" : {"CFBundleShortVersionString":"1.19.0","CFBundleVersion":"1.19.0","CFBundleIdentifier":"com.skywatcher.synscanapppro","DTAppStoreToolsBuild":"13A1030d"},
  "storeInfo" : {"storeCohortMetadata":"10|date=1657353600000&sf=143491&pgtp=Search&pgid=ios&prpg=Genre_25129&ctxt=Search&issrch=1&imptyp=card&kind=iosSoftware&lngid=2","itemID":"1302270121","deviceIdentifierForVendor":"8CF8F268-B78B-5400-BB80-4A5D49F55B50","softwareVersionExternalIdentifier":"836147163","thirdParty":true,"applicationVariant":"1:MacFamily20,1:15"},
  "parentProc" : "launchd",
  "parentPid" : 1,
  "coalitionName" : "com.skywatcher.synscanapppro",
  "crashReporterKey" : "779F5A6C-CFB3-6B2A-F49E-10A48FD53AC4",
  "wakeTime" : 9,
  "sleepWakeUUID" : "FE3799C6-8BA0-4F37-963B-D05FDFCB4B2F",
  "sip" : "enabled",
  "isCorpse" : 1,
  "exception" : {"codes":"0x0000000000000001, 0x000000019cae944c","rawCodes":[1,6923654220],"type":"EXC_BREAKPOINT","signal":"SIGTRAP"},
  "termination" : {"flags":0,"code":5,"namespace":"SIGNAL","indicator":"Trace\/BPT trap: 5","byProc":"exc handler","byPid":14674},
  "asi" : {"CoreFoundation":["*** CFRelease() called with NULL ***"]},
  "extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
  "faultingThread" : 0,
  "threads" : 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Graphics: Apple M1 Max, Apple M1 Max, Built-In
Display: Color LCD, 3456 x 2234 Retina, Main, MirrorOff, Online
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Thunderbolt Bus: MacBook Pro, Apple Inc.
Thunderbolt Bus: MacBook Pro, Apple Inc.



#4 OzViking

OzViking

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Posted 08 August 2022 - 06:11 PM

Thanks for posting that.

 

I'll start out by saying that I'm not a programmer, and haven't done serious coding since my University days (a long time ago). But I'm willing to take a stab at it...

 

The crash report says you have a Macbook with the Apple M1 processor. Have you installed the 'Rosetta 2' application translation package?

 

I'm guessing that the SynScan software is x86 (Intel code), rather than native Apple M1 code. You need Rosetta to run "old" apps on the new hardware.

 

The second clue is the line "*** CFRelease() called with NULL ***", which makes me think it's a coding issue - a subroutine is being called with the incorrect number of parameters and the application is not handling it gracefully.

 

Best bet is to submit a bug report (if possible) to SkyWatcher and ask them to provide an M1-native version of the program.

 

Cheers,

V



#5 galsarig

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Posted 09 August 2022 - 12:12 AM

Thanks for posting that.

 

I'll start out by saying that I'm not a programmer, and haven't done serious coding since my University days (a long time ago). But I'm willing to take a stab at it...

 

The crash report says you have a Macbook with the Apple M1 processor. Have you installed the 'Rosetta 2' application translation package?

 

I'm guessing that the SynScan software is x86 (Intel code), rather than native Apple M1 code. You need Rosetta to run "old" apps on the new hardware.

 

The second clue is the line "*** CFRelease() called with NULL ***", which makes me think it's a coding issue - a subroutine is being called with the incorrect number of parameters and the application is not handling it gracefully.

 

Best bet is to submit a bug report (if possible) to SkyWatcher and ask them to provide an M1-native version of the program.

 

Cheers,

V

Thanks for your willingness to enter into this "code" :)

This app systeme requirements for mac are: "Requires macOS 11.0 or later and a Mac with Apple M1 chip or later", so no need for Rosetta 2.

I will try to contact Sky Watcher..

 

Thanks again! 



#6 OzViking

OzViking

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Posted 09 August 2022 - 06:03 PM

You're welcome - I'm glad I could help.



#7 JanB1968

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Posted 27 August 2022 - 10:25 AM

Hello - i got the EQ6R and testing it now. Having the same problem when i try to connect my SynScan app with the hand controller. I wonder if you managed to fix it, or got some useful answer from SkyWatcher?


  • galsarig likes this

#8 galsarig

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Posted 28 August 2022 - 10:26 AM

Hello - i got the EQ6R and testing it now. Having the same problem when i try to connect my SynScan app with the hand controller. I wonder if you managed to fix it, or got some useful answer from SkyWatcher?

Unfortonately - no and no frown.gif



#9 brewster

brewster

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Posted 29 August 2022 - 03:28 PM

I can't even get it to open. Are there functioning alternatives to the official app for Mac users?



#10 OzViking

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Posted 29 August 2022 - 07:41 PM

Yep, KStars.

 

I've already answered your question about getting KStars up and running; and stopping Apple's GateKeeper from getting in the way.

 

Cheers,

V

 

I can't even get it to open. Are there functioning alternatives to the official app for Mac users?

 



#11 brewster

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Posted 30 August 2022 - 09:53 AM

Thanks Oz


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