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FedEx Gorillas broke my telescope

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#51 MarkMittlesteadt

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Posted 17 August 2022 - 04:29 PM

I once had a Celestron OMNI 150 reflector shipped to me. It appeared as if it were never opened by the online retailer (no tape marks where it might have been examined and re-taped). It came in a single thin walled cardboard box, and the only packing in it were two, cheap, white, staticky, bead type styrofoam end pieces cut out to fit around the OTA. The OTA was in a clear, thin plastic bag. On the secondary mirror end the fitted styrofoam piece was broken in half and loose in the box, leaving the OTA to flop around loosely in the box (now filled with static beads of styrofoam). Thankfully the primary mirror end of it was still tight in the other styrofoam end. 

 

The scope was fine, but they might as well just threw it into any old empty box and slapped a shipping label on it. 


Edited by MarkMittlesteadt, 17 August 2022 - 04:32 PM.


#52 Chad7531

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Posted 17 August 2022 - 06:27 PM

I used to carry mail for USPS. The people that sort the packages in the morning throw every package they can throw across the room into different bins, sometimes heavy ones would just fall right through lighter ones underneath. If they couldn’t throw it then it was pretty safe, dog food was pretty safe.

#53 airbleeder

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Posted 18 August 2022 - 11:26 AM

All shipping companies rely on some type of geo-location software for addresses. They simply don't pay enough for drivers to stick around and really learn the routes. Even the very few that do pay a decent wage (UPS) rotate their drivers so frequently it's impossible to build relationships with their customers. 99% of shipping customers want a caviar service on a KD budget.

 

What you end up getting is subcontractors working for subcontractors all paying as little as possible, making impossible promises to the customer, giving the employees zero reasons to care. If you want your employees to care about your customers, you have to care about your employees. I've yet to see any single Amazon contractor or sub do that, as soon as they realize they're just another cog in the wheel and easily replaceable. While I'm personally picking on Amazon from recent bias, all shipping companies behave the same. 

   Paying more for someone to not do their job makes no sense to me, but there are many who think it does. Used  to be that people were fired for not doing their jobs, but now it's "give them a raise". Everybody deserves something for nothing. Times have changed for the worse in that respect.


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#54 Chad7531

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Posted 18 August 2022 - 05:30 PM

I quit the post office because all the delivering we were doing for Amazon. I was having to strategically stack my mail truck floor to ceiling, adding about two hours to my route. With no increase in my fixed pay.

#55 Jarno

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Posted 20 August 2022 - 05:40 AM

  Used  to be that people were fired for not doing their jobs

Used to be that people got decent pay for doing their jobs. If you pay peanuts you'll get monkeys. With telescopes, eyepieces, cameras and mounts everybody knows "you get what you pay for" so why would shipping be any different? Nowadays if store A offers shipping for 100 bucks (be it dollars, euros, pounds, dirhams - whatever) and store B charges 50, people will go to store B. Obviously for that money they're going to put less effort in packaging. Customs is a whole different can of worms altogether. They can operate with immunity and clearly don't care for other peoples property. This is why I prefer not to ship anything and most certainly not internationally.

 

Jarno




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