He’s not cheap but real quality seldom is, and is also worth waiting for. SOR did a wonderful job for me in cleaning and collimating a couple of my binoculars. Satisfaction guaranteed! And communication was directly with Cory, very personable.
I am guessing that would be everything. Must be a lot of binos around his place.
I completely concur with Terra.
Last fall, my APM MS 20x70 EDs arrived from APM Germany very, very slightly out of collimation. Being reluctant to risk making things worse -- or somehow compromising their nitrogen filling or water-proofing seals, by attempting to adjust them myself -- I e-mailed Suddarth Optical Repair, and after a few e-mail exchanges, regarding further questions that I had, I sent them off... first putting them in a solidly-protective Pelican case that I had customized with Kaizen foam, and then double-boxing them for shipment.
Cory's estimate for return was approximately twelve weeks, but I'd explained that I did not need to have the binoculars repaired and returned to me "asap"... and that I was only interested in having it done well, regardless of how long it might take.
Remarkably, four days after his receiving them, I got an e-mail from him, saying that "This APM greatly resembles the Takahashi in its internal structure and collimation mechanism. Nice!"... and that they were ready for shipment back to me! In a subsequent phone conversation, he explained that he had several very involved, "long-term" repair/restorations on his schedule, and that since mine was such a relatively straightforward collimation-only project, he had been able to quickly squeeze it in, before tying up his equipment with the more complicated ones.
For the return shipment, he used the same packing-boxes that I'd shipped them in, and they arrived safe and sound, with no apparent damage to the shipping boxes at all. That afternoon, I was able to utilize some star-like sun-reflections from a distant power-line's insulators to confirm that his absolutely perfect job of collimation had survived the return journey... with further confirmation of the same, later that night, on actual stars.
During the entire time that this transaction took place, every time that I called SOR, it was Cory himself who answered the phone. As we all have experienced, business dealings are often extremely impersonal... but dealing with Cory was like talking to an old friend, and our communications were replete with genuine, easy comfort and light-heartedness.
As so many others have done, I can sincerely say that for anyone in need of the kinds of services that he offers, Suddarth Optical Repair should always be the first name on the list.