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Sky and Telescope Renewal....what a cluster.

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11 replies to this topic

#1 vsteblina

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Posted 17 July 2024 - 04:22 PM

I just renewed for the second year in row.  

 

Both times I wanted to renew for three years, but I couldn't figure out how to do it.

 

I went to the website and it says IF YOUR NOT a AAS member call this number.  I called the number and was told that I could renew on the web site.  WRONG.

 

I took a over a half hour just to renew.  The lady at customer service was fine, but there is no correlation between the web site and phone number for renewal. 

 

My account information said that the subscription will expire in 2025.  That was incorrect.  My subscription did expire!!!

 

Anyway, if anybody reads this from Sky and Telescope, the AAS needs to totally revamp their renewal procedures.  

 

I understand that AAS is not a business.  BUT Sky and Telescope is a business and all businesses need to make it easy for customers to keep doing business with them!!


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#2 bob b

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Posted 17 July 2024 - 04:41 PM

gave up on them 4 yrs ago    I started with them in 1960   ended in 2021.........   60 years of Mostly Great service.

 

good Luck 



#3 mich_al

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Posted 17 July 2024 - 05:12 PM

NEVER renew magazines long term.  They are all likely to quit publishing or degrade significantly at any time and there will be NO REFUND for unused, instead they make you choose for a list you have no interest in.   Ready for 2.5 years of basket weaving via remote monthly ?



#4 vsteblina

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Posted 17 July 2024 - 06:13 PM

Generally agree with you....but Sky and Telescope is owned by the American Astronomical Society.  I don't mind giving them money for the subscription.


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#5 Alvan Clark

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Posted 18 July 2024 - 12:10 PM

You can renew on phone by giving credit card info. Not thrilled with that but no issues.

 

I couldn't renew online. It was a little while so don't remember but think it just said I needed to call to renew.

 

No easy way to tell when subscription ends. I used to be able to see it on website but not anymore.



#6 mich_al

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Posted 18 July 2024 - 01:24 PM


No easy way to tell when subscription ends. I used to be able to see it on website but not anymore.

I need to look in my checkbook for my last renewal.  Some magazines print it on the address label, some on the renewal that comes in the mail.  Some magazines send out a renewal periodically even though the renewal is nowhere near due.  I just got one of those renewal snail mails saying time to renew and printed on the address label is my May renewal date.



#7 KBHornblower

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Posted 19 July 2024 - 09:27 AM

I tried to renew online in response to a "Renew early and save" notice, and the website just took me around in circles.  I will fall back on sending a paper check via snail mail, the old fashioned way.  In addition the notice said the early bird offer is good for only 30 days from the date of the letter, but the letter does not have a date on it.  It was delivered while I was overseas for over a week and could have been delivered as early as June 26.  It appears that AAS means well but is clerically challenged.



#8 dawnpatrol

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Posted 19 July 2024 - 07:47 PM

As one who spent more than 25 years in magazine publishing as an editor and publisher, I’d just say cut them a little slack. In the US we’ve become addicted to thinking that magazines should be almost free. 12 issues of S&T for $57 is incredibly inexpensive. It barely covers the cost to mail the magazine to your home address to say nothing of the cost of paper and ink.

 

And that doesn’t even include the cost of paying contributors to produce content, editors and art directors to do everything from planning a quality editorial package to making sure that content is factually correct and presented in a manner that makes sense and is in keeping with the magazine’s goals and principals. 

Publications rely on advertisers to foot most of those bills while readers, who get the content for almost nothing, habitually complain about the number of ads in the magazine. And the publications are trying to do that in an environment where those kinds of traditional ad dollars are drying up in favor of an uncountable number of other ways that marketing departments are spreading their finite budgets.

 

And in the face of these challenges, there are dedicated professionals who have made it their life’s work to work for a readership that is as passionate about the subject as they themselves are. Their staffs are being squeezed. Their support staffs are being cut to the bone and outsourced and automated to save every possible dollar that needs to be spent on content, paper, printing and postage.

 

And yes times are difficult everywhere and publishing doesn’t deserve a special a special pass, but then again the professionals who do this don’t ask for a special pass. They do it because they can. And because they are called to it.

 

So maybe give them a bit of a break when things don’t go smoothly.


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#9 PXR-5

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Posted 19 July 2024 - 10:48 PM

I just renewed online without any issues. They sent me a renewal card in the mail, but it did not reflect my club discount.
So I logged in and my club discount was there, paid with CC.
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#10 Illinois

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Posted 20 July 2024 - 06:31 AM

I just renewed online without any issues. They sent me a renewal card in the mail, but it did not reflect my club discount.
So I logged in and my club discount was there, paid with CC.

I mail for renewal and always 3 years. Yes expensive but cheaper per issue.  I going to stop renewal Astronomy magazine. It’s not good as before and it’s more for people to read about top ten stories, top ten deep sky etc. only 60 pages.  I am interesting is what’s going on this month, review telescope and amateur astronomy  news.  I stay with Sky and Telescope magazines. 


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#11 PXR-5

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Posted 20 July 2024 - 12:59 PM

I mail for renewal and always 3 years. Yes expensive but cheaper per issue. I going to stop renewal Astronomy magazine. It’s not good as before and it’s more for people to read about top ten stories, top ten deep sky etc. only 60 pages. I am interesting is what’s going on this month, review telescope and amateur astronomy news. I stay with Sky and Telescope magazines.


Yeah, those top ten lists are ridiculous 🙄

The top 10 Astronomers, then next month was the top 10 millennium Astronomers, what next, the top 10 gen Z Astronomers and so forth...
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#12 gmiller123456

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Posted 20 July 2024 - 02:09 PM

As one who spent more than 25 years in magazine publishing as an editor and publisher, I’d just say cut them a little slack.


There's a big difference between "a little slack" and gross incompetence. I'm sure everyone reading this would like to see S&T continue, and voting with our wallets would probably make that much less likely to happen. So a public shaming is a good option. Let's not run around apologizing for them when things clearly need to change.


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