3 replies to this topic

[Tom3]

Hi all,

I have been waiting over two months to get a reply on a repair of my ZWO ASI2600MC Pro. Since ZWO is being so slow I would like to find an independent repair shop. Google did not come up with any hits. Does anyone on CN know of an independent repair shop?

I would appreciate any help I can get.

 

Tom

[Poynting]

So we know, what is the issue with your camera? Simon of ZWO is usually very responsive, it may be helpful to try reaching out again from the start.

[Tom3]

The story is a bit complicated; I sent the camera in about 4-5 months ago for broken connections to a circuit board, and at the time, I noted that the sensitivity seemed to be low and asked Simon to have that checked at the time of board repair.  When I got the camera back the board was good, but the sensitivity was still low. On June3, I told him about the low sensitivity. Near the NCP I needed a gain of 200-300 for 20-30 seconds to see a few stars; before the board broke I was able to image stars in the same area at gain 100 for about 5 seconds.

Tom

[Tom3]

It has been three months now and ZWO won't even tell me why they are taking so long, let alone issue an RMA.  I don't think I will buy any more ZWO cameras.

 

Tom