Jump to content

  •  

CNers have asked about a donation box for Cloudy Nights over the years, so here you go. Donation is not required by any means, so please enjoy your stay.

Photo

discount eyepieces

  • Please log in to reply
29 replies to this topic

#26 MrsM75

MrsM75

    Aurora

  • *****
  • Posts: 4,822
  • Joined: 03 Oct 2022
  • Loc: 34° N, 117° W

Posted 14 April 2025 - 05:03 PM

Hi Sir, just want to say next time you buy a SvBony eyepiece try Amazon, easier to return and Amazon give you a free Prepaid return label too, and it mail back to Amazon US Return center.

 

You bought from SvBony.com I think their warehouse in China, so you might ship that back to China (?), but I think they have a US location for mail back return, I dunno.

 

Amazon is your best bet for safest way to get fast return and money back.


  • Dobs O Fun likes this

#27 Dobs O Fun

Dobs O Fun

    Aurora

  • -----
  • Moderators
  • Posts: 4,994
  • Joined: 24 Jun 2021
  • Loc: KY

Posted 15 April 2025 - 08:41 AM

I have the same EP from Amazon. Fortunately I don't have that issue, I wonder if it's lube?

#28 Battlestamps

Battlestamps

    Viking 1

  • *****
  • Posts: 935
  • Joined: 25 Feb 2021
  • Loc: Upstate New York

Posted 15 April 2025 - 08:48 AM

Hi Sir, just want to say next time you buy a SvBony eyepiece try Amazon, easier to return and Amazon give you a free Prepaid return label too, and it mail back to Amazon US Return center.

 

You bought from SvBony.com I think their warehouse in China, so you might ship that back to China (?), but I think they have a US location for mail back return, I dunno.

 

Amazon is your best bet for safest way to get fast return and money back.

Not long ago I received a bad zoom eyepiece from SvBony purchases from their store front on AliExpress. There was foreign matter between the lenses. After I sent them photos of the problem they told me to keep it and they sent me another that had no issues.


  • symbiosis likes this

#29 symbiosis

symbiosis

    Viking 1

  • *****
  • topic starter
  • Posts: 821
  • Joined: 07 Jun 2016
  • Loc: Maryland

Posted 15 April 2025 - 10:13 AM

Not long ago I received a bad zoom eyepiece from SvBony purchases from their store front on AliExpress. There was foreign matter between the lenses. After I sent them photos of the problem they told me to keep it and they sent me another that had no issues.

I see on one-star Amazon reviews that it's a common problem. I wonder why that is. You'd think the procedures would be down enough that something that catastrophic wouldn't ever come off the assembly line. Or at least that it would get caught in the most rudimentary QC.



#30 pregulla

pregulla

    Viking 1

  • *****
  • Posts: 582
  • Joined: 03 Sep 2018
  • Loc: Israel

Posted 17 April 2025 - 03:42 AM

They save costs on everything to make them that cheap, including QC, so the buyer is the QC. In my experience Svbony have a good service, so you should be able to return it or get a new one.




CNers have asked about a donation box for Cloudy Nights over the years, so here you go. Donation is not required by any means, so please enjoy your stay.


Recent Topics






Cloudy Nights LLC
Cloudy Nights Sponsor: Astronomics