29 replies to this topic

[MrsM75]

Hi Sir, just want to say next time you buy a SvBony eyepiece try Amazon, easier to return and Amazon give you a free Prepaid return label too, and it mail back to Amazon US Return center.

 

You bought from SvBony.com I think their warehouse in China, so you might ship that back to China (?), but I think they have a US location for mail back return, I dunno.

 

Amazon is your best bet for safest way to get fast return and money back.

[Dobs O Fun]

I have the same EP from Amazon. Fortunately I don't have that issue, I wonder if it's lube?

[Battlestamps]

Hi Sir, just want to say next time you buy a SvBony eyepiece try Amazon, easier to return and Amazon give you a free Prepaid return label too, and it mail back to Amazon US Return center.

 

You bought from SvBony.com I think their warehouse in China, so you might ship that back to China (?), but I think they have a US location for mail back return, I dunno.

 

Amazon is your best bet for safest way to get fast return and money back.

Not long ago I received a bad zoom eyepiece from SvBony purchases from their store front on AliExpress. There was foreign matter between the lenses. After I sent them photos of the problem they told me to keep it and they sent me another that had no issues.

[symbiosis]

Not long ago I received a bad zoom eyepiece from SvBony purchases from their store front on AliExpress. There was foreign matter between the lenses. After I sent them photos of the problem they told me to keep it and they sent me another that had no issues.

I see on one-star Amazon reviews that it's a common problem. I wonder why that is. You'd think the procedures would be down enough that something that catastrophic wouldn't ever come off the assembly line. Or at least that it would get caught in the most rudimentary QC.

[pregulla]

They save costs on everything to make them that cheap, including QC, so the buyer is the QC. In my experience Svbony have a good service, so you should be able to return it or get a new one.